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i have made a purchase on instacart and got a damaged item for which instacart issued a credit to my account and when iam trying to login instacart deactivated my account and its not allowing me to access , i tried contacting customer support through email many times...
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3.0
I liked
  • That i did eventually get my money back for the overcharge
  • Idea of it
  • People that shopped and delivered my items
I didn't like
  • Overcharged me on specific items from whole foods
  • Customer service sucks
  • Sent support emails to my old email address instead of current
#1132718
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I've been using Instacart for a while now, with their free delivery perk, exclusively for Whole Foods. But, I didn't read the fine print - they DO mark up items intentionally. I just paid $8 for 2 small potatoes that actually cost $2.20. And 4 other items were...
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2.5
I liked
  • Convenient grocery delivery
  • Currently offer to waive service fee so you can tip properly
  • Most of the shoppers were nice
I didn't like
  • Overcharged me on specific items from whole foods
  • Ios app does not show current shoppers location as intended
  • Charged me 8 dollars for 2 small potatoes 4x original price
#1130870
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I was charged 2.00 more per frozen dinner i bought .. The shopper sent me photo of price ( 2.95) but was still overcharged. What should be $20 bill is $40 bill stay away! When calling Instacart, the guy kept trying to offer me a 4.00 coupon .The overcharge was for 6...
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2.5
I liked
  • That the shopper apologized
  • That i did eventually get my money back for the overcharge
I didn't like
  • I was challenged i had chat log n photos to support the problem
#1130035
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Instacart - I want to talk to a supervisor

Instacart
#1132916
I'm not sure what happened I called less than 5 minutes ago
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Instacart - The service rep was patient and clear

Instacart
#1130533
Very helpful and reslove my issue
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Instacart - “Cheating” with money

Instacart
#1128454
I am a shopper (employee that delivers and buy groceries) for Instacart . They only pay me 36$ for 11 hours of work for the week. I only had one order which I did not do and which it would give tips for that week. I am contacting DoL (Department of Labor)
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Instacart - Very helpful and friendly

Instacart
#1124815
She was awesome answer all questions and was very friendly
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I tried to use a food delivery service called Instacart recently. I found out that it is nothing but a money stealing rip off. First, they charge a $10 delivery charge no matter how big or little your food is order is. Then they have the unbelievable nerve to place a...
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#1130026
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Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
I purchased 17 items for my son’s birthday and wanted it delivered the next day. I had enclosed a note requesting a gift box or bag. Once the shopper started gathering the items I started receiving texts that items were out of stock and were being replaced by the...
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2.5
#1128676
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I started working for instacart on Sept 28 of this year. I loved that i was able to help people out by shopping for them and delivering to their door step. But i have not been paid since working for this company. I've emailed this company for the past 4 weeks to see...
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1.0
#1126970
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Featured

Instacart - Poor service
We are really appreciative of the service however, there were a couple of things that made this a negative experience for us. First off, our order was late. It was beyond 40 minutes than our hour time window. Secondly, ALL of our bags and items strong smell of...
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#1126726
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Four or five times using Instacart now I have received a text notification telling me that an item has been replaced. Each time I immediately click on the link to approve the item, but the shopper has already closed the shopping trip so no changes can be made. We are...
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2.4
#1124640
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I've used instaCart 3 or 4 times and I will never use them again. The person that delivered my order brought the wrong items, forgot some items, and didn't speak English, so I couldn't communicate the problem to her. I immediately emailed Instacart and they replied...
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#1123796
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Company is fraudulent and stealing hard earned money via invalid penalties they orchestrate that disqualify you from being paid. They do this without due process and I believe they use technology to disable your ability to work and then shut you out so that you can't...
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1.0
#1122469
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