Sandi F Jnk

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Verified Reviewer

Your company did not make it clear for new members that $35 must be ordered to get discounts!!!

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I will not be using Instacart in the future I believe.when you advertise free delivery, that is what customers expect without any strings attached.
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Preferred solution: A ten dollar refund!

Tina A Kdy

Below Zero

Instacart refused to refund me for an order that never arrived. Leaving me with no food or money for the rest of the month, due to my disability I am on a fixed income. Instacarts failure to resolve an issue they created . I now have to get food from the pantrys and soup kitchens. I have reached out to Instacart on multiple platforms and have not be given a response. Instacart prices are highly inflated there delivery process is *** poor and they add on at least 5 different fees. If other options are available save your money and time avoid Instacart.
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Loss:
$164
Cons:
  • Unreliable
  • Costly
  • Poor policy

Preferred solution: Full refund

User's recommendation: BEWARE

Anonymous
map-marker Forked River, New Jersey

Very knowledgeable

My account my account was deactivated because I didnt reply to something or it has to do with my license not being a clear picture.
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Kadiatu Sesay S

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Verified Reviewer

To activate my account for Instacart Shopper

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Updated by user Oct 11, 2023

logoHi Kadiatu Sesay,We are sorry to bring the bad news to you. Looks like Instacart received but decided not to read and act upon your message.Being patient did not pay off at the end of the day.

You can always go further and let others know about your situation by posting a review. Let them know how Instacart treats its clients.Got this from PISSED CUSTOMER

Original review Oct 11, 2023
Hi, my name is Kadiatu Swick. I am reaching out to see how you guys can help me activate my account, so I can start doing Instacart shopping. This is my 2 time reaching out and no response. So, please, I hope to hear from you guys soon. I have a 2-year-old to provide for and need a job that is flexible. And I never received the help I needed.
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Preferred solution: Reason why they ignore my mesaage

Chester H Twy

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Verified Reviewer

I had I have to get a hold of a customer

I'm not able to login to my accountt and receive deliver orders I need to be able to work I lost my old phone got a new one
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Preferred solution: Back in my account

Martell S Cvn

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Verified Reviewer
| map-marker Chicago, Illinois

My Instacart app says deactivated

My Instacart app says deactivated. Everythings been processed background check photo ID everything that I need. I dont know why my account is deactivated.
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Jarron Erp
map-marker New York, New York

My application

Is not working yet I neet cart for sopink can you send me cart for my address 107 North 15th Street New Jersey
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User's recommendation: How to get my cart soper

Cadee Vxf

Having an issue with payment at check out

I have a batch with 2 orders one order went through no problem the second order wont accept the payment its saying total dont match the price Ive tried several things but it wont go through not sure what to do
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Joella Fga

Change in delivery times/customer service

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My orders keep getting delayed for various reasons. Customer service number not on their website unless youre a senior. Got their phone number through different website and had to fill out a small questionnaire to get the call to go through and then spoke with someone and line went dead.
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Pros:
  • Delivery
Cons:
  • Never delivered within time window

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use

Anonymous
map-marker Sarnia, Ontario

I'm stealing money without permission

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This is the second time they've taken money without asking I will never deal with instacart again I have had it with this company
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Anonymous
map-marker Chicago, Illinois

I can't log in to my account

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I can't log in to my account and this is my job All i did was change my phones number and now i can't get anyone to help me
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Jacqueline B Ggr

I am shopper, and my order was delivered, but not dhowing up on the app

Im a shopper, and the order was delivered, but not showing up, and not able to get out of the order yo get psid and fill another order.
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Amandeep K Qnb

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Verified Reviewer

Money deducted

Deduct my money in my account . But I am not using Instacart 10 November2023 . Its my humble request could you return my money
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Loss:
$113

Preferred solution: Full refund

Carla J Iax

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Verified Reviewer

This is Terrible. They never help EVER.

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I have had a 8 month issue with getting assistance through all the chats and nobody is getting back with me and I have been told over and over again it's been escalated and nothing has been done
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Preferred solution: Assistance

User's recommendation: Don't waste your energy they don't care to help with any issues

Anonymous
map-marker Chicago, Illinois

Didn't solve the problem

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They delivered to wrong place in my backyard. They never put it in the yard but over the gate. They refuse to pick-up the melted mess that they improperly delivered. Now I will have to dispose of it. Also next day delivery they rang my doorbell and woke me up. I was sick all day. I am officially done.
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User's recommendation: Don't use instacart

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