Anonymous
map-marker Edmonton, Alberta

Issues with my account

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I had complained about getting locked out of my account twice in a week/ I received an email very quickly to address the issue and was provided with a link to send my personal info and unblock my account. I have had no issues with it since then.
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User's recommendation: Instacart is a good company that strives to deliver good service and good customer support.

Anonymous
map-marker Hyattsville, Maryland

Happy customet

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I was charge a delivery fee even though I had payed $9.99 for express delivery. The problem was handled in a very professional manner.
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Resolved
Brenda C Lky

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Verified Buyer
| map-marker New York, New York

Resolved: Charged Incorrectly

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Instacart - Charged Incorrectly
Instacart - Charged Incorrectly - Image 2
Updated by user Feb 15, 2022

Company fixed the issue and I have been provided with full refund. Called customer service.

Original review Feb 15, 2022
I ordered 2 small Epson printer inks, yellow & magenta. The store notified me that those were out of stock.

I sent a message to the shopper that my order was out of stock but get the 3 color multipack instead. When he got here there were 2 multipacks in the bag. I kept them because I can always use ink and it was late. So this morning I open my email invoice and almost had a stroke.

I had been charged $168.29. It was for 2 yellow, 2 magenta & 2 multipacks. So I needed to figure out what was going on. Thats why I needed a phone number because I didnt want to wait for an email.

When I called the gentleman took a little bit to understand what I was saying. Then he says well you didnt get charged for all of that money because my credit card transaction was denied. Of course it would be!!! You just tried to char $168 instead of $32!!!!

I kept having to explain that I needed something in writing that they were reversing the charge. Finally he straightened it out in the computer. Then he puts me on hold and comes back to tell me that they have refunded the entire amount to my credit card. I wasnt sure I understood but they sent me an email that said I owed $86.22 and a second email saying that they have credited my original payment method for $86.22.

He informed me that due to the total confusion in several areas of my order that I was essentially getting my order for free. I was both surprised and happy about this resolution as you can imagine. I was sent emails confirming this and I am pleased with this outcome. I did explain that it was a good outcome for me but that the confusion should never have happened at all.

The representative agreed and said that he was sending it to another area to be looked at to find out what actually happened to make it so messed up. He asked if they needed clarification could they contact me and I said yes.
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Pros:
  • Convenient for the elderly
  • Delivery to my door
  • Usually great
Cons:
  • Items messed up & charged incorrectly

Preferred solution: The situation needed straightened out which they did. I just wanted it to be corrected but they actually refunded my money in full.

User's recommendation: Be very clear with your order, especially substitutions and then check your account and the invoice to make sure everything reflects the correct amount and items etc. If there is confusion contact them immediately and get it cleared up.

Ruby P Dnq
map-marker Cherry Hill, New Jersey

More Batches

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Early last month i was finding it very difficult to land decent batches, i don't know if my area was the problem or if it has anything to do with my account so i reached out to Gigmadeeasy on Instagram, and they provided me with a batch monitoring program that kept the high paying batches rolling in. I got introduced to this by a friend who is also a shopper.
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Cons:
  • Contacting their customer support is difficult

Preferred solution: Apology

User's recommendation: Talk to Gigmadeeasy on Instagram.

Nicholas H Pnv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chat support are incompetent and I have yet to be paid the referral bonus that was earned 6 weeks ago

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If there's any problems/glitches with the system, the burden of proof is on the shopper. Take screenshots and/or record your screen the entire time you are setting up your account if you're using a referral link from another shopper.

If you ever need to get in contact with instacart, you're only choice is the in-app chat support.

9 out of 10 of the support agents are so inexperienced and not trained that you won't likely find a resolution when you have a problem unless it is a much more common issue.

I have gone through a full investigation and explained my particular issue at least two dozen times to different support staff. Each time, they create a reference ticket so I won't have to explain it again to the next person, but that doesn't stop made from having to go through the entire explanation and process every single time.

*Heaven forbid if you're frustration shows to chat support, they may log you out of your account to end the chat without it reflecting poorly on them.

After the investigation was complete, and it was verified that there was a glitch in the system so the referral code did not get applied, (and it was verified that the shopper I referred met the referral bonus requirements), I was given a date that I would be paid. That date has come and gone and the most recent interaction with support has escalated the issue, which was supposed to have happened over 2 weeks ago. Be higher level support emailed me asking for screenshots of proof of using the referral link.

I provided screenshots of what I was able to put together and have yet to be contacted by them. But the most recent interaction said that I will be contacted within 72 hours, even though 2 weeks has already passed and they haven't contacted me.

And the worst part of it is that there is no way to get a hold of anybody. The phone number to contact them has been disconnected and support claims they have no contact information to provide.

The BBB does not get involved between employees and employers.

And working for instacart as a shopper is classified as self-employed, so the department of Labor doesn't get involved either. So that leaves you asking, who is out there to hold the company accountable.

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Loss:
$250

Preferred solution: I would like to get the $250 referral bonus that I and the shopper that I referred earned. I am not asking for anything that I did not earn legitimately.

Rebecca S Riw
map-marker Oakland, California

A shopper stuck in cvs

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Customer wont get back to me about a refund or replacement. App requires customer to approve change to finish batch. I cant cancel batch, reach customer/shopper service, or customer.
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Loss:
$50

Preferred solution: Let the company propose a solution

Anonymous
map-marker Louisville, Kentucky

I want to reactivate my account

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I want just to reactivated my account , since September please can you help me for reactivated my account
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Kassondra Hqr
map-marker Rancho Cordova, California

12/27/22

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Today ,I like to cancel my membership- masbragia1120@***.com Maria Sbragia 11120 Riverlite Ct.Rancho Cordova.Ca, 650-350-****
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Anonymous
map-marker Woodstock, Virginia

Concerns

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Its hard to get in touch with customer service. My trouble is getting in touch with shopper/customers. About refunds or replacements.
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User's recommendation: Keep better eye with messages

Desiray Tma
map-marker Fort Worth, Texas

Activate my account

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Im trying to complete my account as a shopper in instacart account but it deactivated before I complete it So I want to activate it
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User's recommendation: I recommend this app

George F Vxc

I'm trying to get my account reactivate

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I've got a new email so I made a new account because I didn't have access to my account for a while now I have been deactivated for at least some years on insta cart and I'm not really sure off why I wasn't able to get back in after explaining the matter during the pandemic some items weren't able to be bought having customers think they just weren't getting their items and there was 1 time I mismatched 2 orders but at that time I didn't know how to correctly report the matter however I was able to make contact to customer service but also times I couldn't and had to just proceed
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Pros:
  • Chance to work for instacart
Cons:
  • Blame drivers

Preferred solution: My account reactivated

User's recommendation: It's a good app

Jacqua B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Reactivate account

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My account got deactivated due to verification which happen reason being my phone having technical difficulties with the camera k actually had to get another phone also I was asked to verify myself which I did multiple times I really do enjoy working with you guys it's just so unfortunate something so little can get my account took from me during these times when it's not that easy getting a job this was actually my only hope and income please help get this issue resolved others have the same issue
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Pros:
  • Good idea
Cons:
  • Honesty and customer service

Preferred solution: My account reactivated

Anonymous
map-marker Ukiah, California

Instacart delivery problem

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Being a generous tipper and living half mile from store my Instacart orders are delivered promptly. My issue is the shoppers want to leave bags at door and run off without allowing me to look in bags quickly ( as I realize time is money for them ). This results in missing items or purchases in my bag belonging to another delivery. Always give 5 star reviews as due to temporary health issue need service for now. Hope Corporate sees this and rectifies situation.
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User's recommendation: Thinking of not renewing annual membership

Sophya Xrb
map-marker Crestview, Florida

Was charged an annual fee and don’t use Insta cart anymore

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I have moved and do not use anymore I was charged an annual fee after talking to a representative that fee of $99 will be put back in my account. Thank you
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User's recommendation: It’s a good company

Anonymous
map-marker Owings Mills, Maryland

I am a shopper I need help app issue

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ALWAYS I HAD PROBLEMS WITH MY APP WHEN CUSTOMER ORDERS WERE NOT AVAILABLE AND WE WANT REPLACEMENT THE ORDER , I ASK THE CUSTOMER TO ADD A REPLACEMENT ORDER AND CONFIRM BUT MY APP WAS STUCK AND CAN'T MOVE TO THE NEXT STEP CHECKOUT, PAY, AND DELIVERY. BECAUSE I HAVE TO PAY WITH APPLE PAY AND DELIVERY TO THE CUSTOMER WITHOUT APP
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