Instacart
Reviews and Complaints
Poor substitution
User's recommendation: Make sure you inspect your items and compare it to the receipt for errors
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington Heights, IllinoisResolved: Canceled order without explanation
I contacted Instacart on their Chat Session and the order was reinstated. The Shopper App was also resolved..
Charge to credit card for $ 99.00
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Verified ReviewerShopping felivdry. Problems
Preferred solution: Let the company propose a solution
User's recommendation: Get. Receipt at checkout
I can not get into my account
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Verified ReviewerMissing item from today's order
- Convenience
- Usually great
- Complicated process in requesting refund
Preferred solution: Full refund
User's recommendation: Check items against your shopping list as soon as they arrive.
Two charges on different on same order. Need this corrected.
User's recommendation: Make sure you pick right card if you have multiple ones on file, so no hold is placed unwarrently.
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Verified ReviewerMisunderstanding
- During coronavirus we need a service like this
- Need live customer service agent
- Need real live customer service agent
Preferred solution: To be reactivate
User's recommendation: Try your best to please you customer
Delivery peeps wearing masks
Instacart Disabled
User's recommendation: You can't order on Instacart.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHow do I get paid for my delivery s
- Convenient grocery delivery
- Groceries were delivered
- Convenient for the elderly
Preferred solution: How do I get paid as a shopper
Unable to use debit cards?!
Preferred solution: Reinstate debit cards' acceptance
Very user UN-friendly app
User's recommendation: Proceed with Caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost order that Instacart ignored and did not credit or refund
- During coronavirus we need a service like this
- Most of their shoppers are wonderful
- Quick delivery time
- I did not get a refund or credit for an order i did not receive
- Do not respond to their e mails when you report a problem
Preferred solution: Full refund
User's recommendation: Pay attention to lost orders and missing items in your orders. Get on the phone, or get on a chat to them immediately. They do not respond to their own "report a problem" section on your web-site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to sign in to my account
- Choice of shops to use
Preferred solution: reactivate me so I can sign in adn start shopping
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