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2.1

To say Instacart customer service is bad would be a gross understatement. Instacart customer service is Really, Really bad.

I went to use the service to order groceries to find out that my account had been closed by Instacart....No notice...Nothing. I had to call several times to get any information. They kept saying we will email you the reason and how to reinstate in 48 hrs. 10 days later...no email. I've called several times. The CS reps are young snowflakes. Very unprofessional and rude. But one rep did let me know that the reason was because they had 30+ accounts with the same address. I said, "So. I live in a large apartment complex, with several hundred users. All the stores in our neighborhood offer the service, So I can see 30 people here using the service." The CS rep said, "For 30 that would mean that every body in the complex signed up. That's impossible. This must be fraud." I asked, "Are you serious or joking? The complex has at least 300-400 apartments, with maybe over 800 residents. 30 out of 800 is not unusual. How many are signing in with my email? He replied, " Only you, but we can't imagine a complex that large. So it must be fraud."

All I could do is shake my head. Bottom line is I didn't believe a word they said. I never knew Instacart's customer service was in California, but after this conversation, I knew it. All I could think of is, my sons are going to be competing in the market with these idiots. My children are going to eat you alive. Ignorant, unprofessional, untrained, snowflake.

To *** with Instacart. I suspect this is part doxing and retaliation against conservative thoughts expressed. These liberals want to discriminate, but haven't thought it thru. Closing business to those you don't like can work both ways. Do you really want to tick off a conservative nurse, police officer, airline flight attendant, or fireman when you need one? 2 can play that game.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Instacart Pros: Service.

Instacart Cons: High prices, Customer service reps.

Location: Costa Mesa, CA 92626, USA

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Guest

They stole several times out of my debit card, a Di shut it down.They are InstaCrap and Instacrooks.

Guest
reply icon Replying to comment of Guest-1563215

Until I shut the debit card down.

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