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2.3

Instacart cancelled my order 15 minutes before the delivery time, without explanation. The first person I spoke to at costumer service, Diane, said โ€œsorry, nothing can be doneโ€.

I called back and spoke to the nicest person who worked long and hard to correct the problem. I will be receiving the delivery first thing in the morning. If you donโ€™t get help with a lazy customer care person, call back until you get the help you deserve. Instacart is a screwed up company.

I often get items I didnโ€™t order and replacements I request them not to make.

They tell me to throw out the wrong items and then charge me anyway. Most of the time they donโ€™t care.

Reason of review: Problem with delivery.

Monetary Loss: $280.

Preferred solution: Deliver product or service ordered.

Instacart Pros: Convenience.

Instacart Cons: Totally disinterested customer service.

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