Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time
Value for money
Poster increased review rating.

Update by user Nov 15, 2018

Refunded $15. and said they cancelled the account from future billings

Update by user Nov 15, 2018

After contacting" Pissedconsumer" Instacart has now refunded $15. and say they have cancelled this account.

Of course, this is after I have already cancelled my card and getting new one. Anyway this has been "hopefully" resolved.

Original review posted by user Nov 08, 2018

Sept 01 placed (on the free trial) order for HEB and everything worked as it should, in fact great . My problem is.

After I paid for one month(09-07), I Ordered again, this time not so good. Shopper could not find or store was out of 9 items of the 12 ordered. Decided to cancel.

They "cancelled" supposedly but 10-07 another charge is billed and paid. They again "cancelled" and said they would refund.

No refund and now yet again they have billed for 11-07. I am going to have to close my bank account and open new account because of these @#$$#@@'S They are definitely thieves and liars.

I am just so upset, this could have been a wonderful service for all of us that can not get out. Such a shame!!!

Product or Service Mentioned: Instacart Delivery Service.

Reason of review: Problems with payment.

Monetary Loss: $30.

Preferred solution: Refund $30.00 and get account cancelled!.

I didn't like: Being stolen from online to my bank, Unhappy.

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