Update by user Feb 07, 2018
In my complaint I said I sent an email to Shopper@instacart.net and that email is no good. I then tried to send it to Shopper@instacart.com and that also did not go through.
On the telephone message - there is no .com or .net - so, it is an email that is USELESS.
STILL A SCAM!!! SHAME ON YOU INSTACART!!
Original review posted by user Feb 07, 2018
I did NOT sign up for a Membership Express and was charged $149.00. When I saw this on my bank account I tried to reach Instacart.
No luck there. There is no way to reach CUSTOMER SERVICE. The website is so buggy that it is impossible to navigate. When I tried to send Instacart.com an email, the option I chose from drop down menu would not accept typing.
I finally did get an email address - through the telephone message - Shoppers@instacart.net - and the email went through, but I am wanting CUSTOMER SERVICE. I have tried to phone the company - 1-888-246-7822 about the above referenced issue. There is no way to reach this company. Here is the recording you will get: "Thank you for calling Shopper Happiness.
We are currently experiencing an unexpectedly high volume of calls and are prioritizing urgent calls only. Please email Shoppers@instacart.? along with your inquiry and we will get back to you as soon as possible." What is "SHOPPER HAPPINESS"????
I did not sign up for a Membership Express. I want a full refund for the amount charged on my credit card and bank statement.
Product or Service Mentioned: Instacart Customer Care.
Reason of review: NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT.
Monetary Loss: $149.
Preferred solution: Full refund.
I liked: Having groceries delivered.
I didn't like: Fraudulent charge for membership i did not authorize, Totally disinterested customer service, Poor quality.