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8 comments

Update by user Feb 07

In my complaint I said I sent an email to Shopper@instacart.net and that email is no good. I then tried to send it to Shopper@instacart.com and that also did not go through.

On the telephone message - there is no .com or .net - so, it is an email that is USELESS.

STILL A SCAM!!! SHAME ON YOU INSTACART!!

Original review posted by user Feb 07

I did NOT sign up for a Membership Express and was charged $149.00. When I saw this on my bank account I tried to reach Instacart.

No luck there. There is no way to reach CUSTOMER SERVICE. The website is so buggy that it is impossible to navigate. When I tried to send Instacart.com an email, the option I chose from drop down menu would not accept typing.

I finally did get an email address - through the telephone message - Shoppers@instacart.net - and the email went through, but I am wanting CUSTOMER SERVICE. I have tried to phone the company - 1-888-246-7822 about the above referenced issue. There is no way to reach this company. Here is the recording you will get: "Thank you for calling Shopper Happiness.

We are currently experiencing an unexpectedly high volume of calls and are prioritizing urgent calls only. Please email Shoppers@instacart.? along with your inquiry and we will get back to you as soon as possible." What is "SHOPPER HAPPINESS"????

I did not sign up for a Membership Express. I want a full refund for the amount charged on my credit card and bank statement.

Review about: Instacart Customer Care.

Reason of review: NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT.

Monetary Loss: $149.

Preferred solution: Full refund.

I liked: Having groceries delivered.

I didn't like: Fraudulent charge for membership i did not authorize, Totally disinterested customer service, Poor quality.

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Anonymous
#1486686

The exact same thing happend to me!I was charged $149.00 membership that I did not ask for and I can not get in touch with anyone. Phones are. Customer care phone # Goes to a voice mail that says email them and hangs up ( I have called this number in the past and have spoken to domeone) I have e-mailed 5 times and no one has contacted me or sent my refund.I am very disoriented !I will cancel as soon as I get my money returned to me!

Anonymous
#1471362

Same thing happen to be me. I checked my bank account and found that Instacart took 149.00 For an Annual fee that I never agreed To. I call them and they refunded my money back.

Anonymous
#1469276

Try this number. There may be a wait time depending on the time of day, but it should be reasonable and they should eventually pick up.

It's 415-712-0314."Shopper Happiness" is just the corny little name they give for their "Support" team.Let me know what happens if for some reason you still don't get to speak to someone--you should--because I have another number for them but I don't think it's as good.Good luck! I hope you manage to get things worked out to your satisfaction.

Anonymous
to Just a Random Reader #1486688

This phone # says they can’t answer and the call hangs up on you.Just the same as the help line.

Anonymous
#1468111

Instacart is deceptive. They charged me 149.00 without my knowledge or consent.

This resulted in an overdraft and fees. Terrible company

Anonymous
#1444100

DO NOT sign up for insta cart! I only ordered from them once I never signed up for a year membership they used my card that I paid one time groceries with and changed me 149$ year fee which i never agreed on I had to dispute a claim with a bank to get my money back! Such a fraud company

Anonymous
#1435133

I just had to dispute a $149 charge with my bank! I didn't sign up for anything and never even placed an order!

Anonymous
#1430754

I was charged 149.00 without any explanation by Instacart. What are the perks in having a subcription ? I still pay delivery fees and tip .

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