Instacart
Reviews and Complaints

Stop changing the time the customer requested. I picked priority because I have guests coming. What am I supposed to offer them, ***

Upon shopping and delivering they illegally terminated me. They wrongfully deactivated my account .

They claim that I have multiple account, but this isn't true I have one actual account that is active and instead of deactivating the account that is not in use they chose to deactivate my actual account.

They are a bad company and I hope somebody does something about this. They are hard to get in touch with

The shoppers suck and keep bringing the wrong food to my home. It makes me not want to use the services any longer.

This has happened too many times and I am upset. I ordered goat meat and was sent pig meat. This is unacceptable.

The shoppers must not know international foods. This is the 5th time this has happened.

For my account so I got to change my imail my phone number after change my account blocked I need help please

I had made an order like normal and put in a specific time for delivery between 4-7. Well, let's just say I didn't get a shopper until almost 7:30, then didn't get my order until almost an hour later.

Half of my frozen stuff was thawed, and the store was only 2 miles away.

The shopper admitted to sitting in the parking lot for 10 minutes while the timer was ticking and said he only took it because he felt bad. I ended up getting him banned from ever shopping for me again and a refund of 12 dollars and change.

Ive tried chatting with instacart help multiple times about this issue and its not being resolved when its very simple. I got an oil change yesterday and had to pay in full - I need reimbursement. Valvoline location was listed on CarAdvise and my information was all set but no code loaded.

My instant order has not been processed in 15 days. It shows my $653.77 is still outstanding.

When is it going to post to my bank account? The purchase was March 10, 2026, at Publix Grocery in Tarpon Springs, FL 34689.

I signed up for the free 14-day trial just 5 days ago, and just because I signed on my website browser at my job at the same time I signed on my phone, the scam artists of Instacart decided to flag me, making me wait two days out of the eight days I have left! This confirms my decision to keep them, which would be a big huge NOT! They are harboring my credit card information now, and I am unable to remove it due to them flagging and blocking my account!

I ordered alcohol from Instacart, and my delivery driver refused to give me my groceries because he said I was drunk when I was not. I was shaking because I have a medical condition. He overstepped his boundaries, and he should have never done that.

I've been an Instacart customer for a long time. I'm noticing that the original delivery window changes to the point where I might as well have saved $2 by choosing a wider window.

My original delivery time was 12:11 p.m.

Now it's 1:15 p.m. How many times will it change?

I havent spoken to anyone at Instacart yet im trying to reach someone on this website for a refund back to my psyment method..

I have used Instacart with mixed experiences: timely, delayed, and cancelled deliveries. As a result, I chose to stop using them.

Suddenly, I noticed a charge on my credit card. I called Instacart and requested an explanation. I was advised the charge was a yearly membership. I replied, 'I do not use Instacart; I have no recollection of signing up for a yearly membership,' and requested a refund.

The response: 'It's over 30 days; no refund.' I explained I had been in the hospital and just learned about the charge. I asked to speak with a supervisor, but the representative refused.

I made a order to Publix on Friday. I haven't received my refund for the items that I didn't receive. I called Publix but was told to reach out to Instacart.

The lady that I spoke to was so nice and understanding they were she was nothing like the people that I spoke to in the instacart app in the chat they were *** to put it bluntly no respect did not want to refund the items kept telling me I did add it to the order which I did not So I suggest anybody that has a problem to do exactly what I did I knew instantly to come to his consumer and I would be able to get through to them and I want to thank you guys as well for having this and giving us the ability to make a difference because of y'all at pissed consumer Thank you