Instacart
Reviews and Complaints
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Verified Reviewer
They blocked my account to verify my identity
I wanted to order some groceries from Costco as I know the products and have been a member for several years. So, I put everything in the cart and hit the 'order' button - hey, did you think it would be this easy?
Despite being a member with an account in good standing and having sent an email verification code? But no! The order was cancelled. They asked for a government ID with a photo and a CC photo.
How stupid can this be in the digital and AI era, with cell phones and QR codes? Gee, ask me to call you on FaceTime, it will be quicker and I will get my order the same day, as advertised!
These people have never heard that unsatisfied clients will not come back for business with them... well, they are about to!
- If the same day delivery worked as promised
- There would be
- Rules for account activation are just brainless
Preferred solution: Deliver product or service ordered
User's recommendation: i didn't give it any star, let's see if it goes like this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReligious texts dropped off with order
Ordered food from Instacart through the restaurant section in association with Uber Eats. The driver is delivering religious books from the Seventh-Day Adventist Church along with the order.
I find this unacceptable and annoying.
Does Instacart and/or Uber Eats *** this behavior? I will need to reconsider using these services if they do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stole my money!
I had started to create a budget for myself by buying grocery gift cards every month to properly manage my money. I bought a $100 Instacart gift card, which allowed me to upload the card information to my account.
However, when I went to place my order, it said my account was on hold until I could show proof of being the card holder for my previous first purchase that they denied. That purchase was attempted the year before and I no longer had that card. I've tried calling customer service, but they refuse to help me and continue to just hang up on me.
They essentially stole my $100. They are crooks and no amount of convenience is worth taking the risk on their poor business practices.
- No pros as far as im concerned
- Terrible customer service
- Thieves steal your money
- Terrible business practices
Preferred solution: Full refund
User's recommendation: NEVER USE THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, Maryland
Stolen Order by Driver
The driver called and stated he was 7 miles away from my home when the GPS showed that he was arriving to my home. The driver also said Uber gave him the wrong address and he was 7 miles away.
Instead, he said he was going to call customer support. He hung up mark the order as complete and then put in that he was unable to reach me. When I spoke to customer service, they told me that he followed the right protocol.
Even though I explained to them the situation they were not trying to look into it. Any further, not that have they rectified my case yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
No sé que pasa con mi cuenta que está desactivada
Me atendieron muy bien y me dieron respuesta a mi duda buena atención por parte de representante muchas gracias
New York, New York
I went to shop for a customer but the items not in store
I went to shop for a customer 3 iatems they didn't have them at the store so I had to cancel the order
User's recommendation: Make sure the items are in store first
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Verified Reviewer |
Baltimore, Maryland
I like to do some grossaries
I hate to say this the software wouldn't let me where I Left yesterday I came back and notice that i have been assigned a pin number I dont know what Went on to but the software look it hard been overwrite
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Verified ReviewerCancel
I am sick and tired of scheduling a delivery way in advance and it being postponed. Why ask to schedule the delivery if you can't do it? I schedule it for a certain time so that I can receive the order.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAn order I picked up as a shopped for
Hello. I tried to call, but only got logged in with chat.
For 2 hours, I didn't get a chat. So, I've been trying to call. Please call me back. Thank you.
Virgil Zedicher 208-571-****. Merry Christmas.
Hialeah, Florida
Need information
good knowledged person very nice and really u think you have to tell me how many words...u r really nervy and annoying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey took money out of my account without my authorization instead of applying the gift card I entered when checking out.they refuse to refund my money
Don't give them your banking info. They literally stole money out of my account and refused to refund it, offering me credit instead.
- Friendly delivery guys
- Everything else
Preferred solution: Full refund
User's recommendation: Don’t use this service for so many reasons. They are scammers.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Salem, Oregon
You’ve bill me for something that I don’t order
Why you bill me today for something that I dont order?the last time I order is last month 11/20its all been paynow I see youve charged me another $79why?im going to call the merchant bank if you dont refund my money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pearl City, Hawaii
Activate my account.
I deactivated my account by mistake please activate I have been requesting this for weeks .
It's was a mistake. I pushed the wrong thing.
Lagrange, Georgia
Change order from pickup to delivery
Customer service said it was not possible to change pickup to delivery. This needs to dealt with. Order screens are OK
User's recommendation: Excellent business model. A few glitches need to be fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPago no autorizado
Me dijeron q me iban a hacer reembolso y nada
Me cobraron 100 dólares que no me autorizaron y necesito que me reembolsen por favor. Yo no autoricé la suscripción ni utilizo esta app para comprar nada.
- Nunca he utilizado esta app
- Nunca he utilizado esta app
Preferred solution: Full refund
User's recommendation: No registren tarjetas de cobran sin autorización
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I’ve never had trouble with Instacart nor had to provide ID. That probably is a Costco rule since a membership is required.
Also, you should leave the “loss” field blank. You did not have money taken from you.