Contact Instacart Customer Service
Instacart Phone Numbers and Emails
Toll-Free Number:
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(888) 246-7822
Customer Service:
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(844) 981-3433Senior Support Service
Accessibility:
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(888) 317-8968
Instacart Emails:
How to Contact Instacart Customer Service?
Most Popular Number:
| Total calls: 29 244 | Issues resolved: 1 388 | Last call: Jul 13, 2025 |
Instacart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Instacart Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Instacart is 8882467822. 75% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8883178968.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Instacart may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Instacart Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Instacart is 8882467822. 75% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8883178968.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Instacart may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Instacart mainly because of account, request for information, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Instacart is help@instacart.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Instacart Website:
Instacart Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 8:00am - 11:00pm (ET)
Other Locations:
675 Ponce de Leon Ave. NE, Ste 800
Atlanta, GA 30308
United States
190 Liberty St., Ste 200
Toronto, ON M6K 3L5
Canada
Instacart Customer Service Reviews
Answer the phone more expediently within a 5 min window, should not have to wait over 5 min for customer service to be available, especially if there is an ISSUE at CHECK OUT!!!
I am sick of being lied to by their robo scripted customer service . I've been waiting almost 2 days and told THREE times, yeah 3, that a shopper was shopping my order when nobody has even picked up my order.
. BECAUSE they didn't want me to cancel my order. Wtf. Now its been rescheduled AGAIN.
And supposed to be here by 7:55 but its currently 7:48 so again they lied. I am pissed and that is terrible service and this is exactly why I won't pay for instacart plus. The only thing that one of the 4 people I spoke with offered was free delivery on my NEXT order? No thanks.
There won't be a next order. I Am more than frustrated right now and trying real hard to keep it together ,. Hey instacart, if you don't have anyone that wants to come out to my area then PLEASE remove your services and ads from this area!!!
I've used Uber and even DoorDash and had a few issues here and there but instacart has been nothing but lies and bs since I tried them. Unfortunately instacart is the only delivery service available in my rural area, but they are definitely not worth the trouble that comes with attempting to use them.
My order was not delivered its supposed to be redelivered per customer service, the rep was nice and helpful, I will continue to use instacarts service,
Thank you
How Good is Instacart's Customer Service?
I just know not to mess with them regarding a refund anymore
The driver brought me the wrong cake. I even texted him a message instruction of which one to get. Obviously he didn't bother to read it. I tried to call instacart but instead of anybody answering to help me the phone gets disconnected and it hangs up they must not want to talk to anybody . shame on them. I should have just stayed with doordash at least they were able to help me with different things unlike instacart who can't be bothered. You have ruined my daughter's birthday by sending me the wrong cake. I can't even get in touch with you. I was trying to get my money back but I'm not able to get through to you on the phone
I'm very upset, how can big organizations steal from poor people, that's so sad,stop taking people money saying you putting it on hold for them,make no sense.
Yesterday my grocery order was sent to our old address. We have been moved for a year and have been receiving our groceries at the new address. They said they would remove my expense on my credit card and I would have to start all over with a new order. Big hassle and I was the one who was on hold for thirty minutes while it was straightened out. I felt at least I would receive a gift card for my experience….Oh wait….those days are long gone
It was ok Ty
The first representative called me rude and a *** then she put me on hold for over 20 minutes and when I asked for a supervisor she didn’t sent me to the driver. I had to call back wait again finally got somebody to get me a supervisor who was helpful.
Summary of Instacart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Instacart?
Account Question:
- “Account problems”
- “My account”
- “Trouble logging in”
Shipping and Delivery Question:
- “I did not receive 2 items which were daisy sour cream and zero sugar Sprite”
- “Didn't receive item”
- “Talk about the process of getting hired for delivery”
Request for Information Question:
- “I signed up newly, but wanted to know how to go about it”
- “Like to speak to customer service”
- “HELPPPPP Order totals mixed up”
Payments and Charges Question:
- “Need charge removed”
- “Charges that are not mine”
- “Charges”
Activation/ Cancellation Question:
- “Shopper canceled my order because i asked for substitute”
- “Want to cancel my subscription”
- “Deactivated account”
Product/ Service Question:
- “Because your policy is wrong and illegal”
- “Instacart is not working”
- Problem with one order
Cards Question:
- “I can't add my digital card to Google pay and because of that I can't move forward in the app”
- “Card issues”
- “Can't use card”
Website/ Application Question:
- “Di not redirection chicken cubes I’m furious look at notes fro yesterday”
- “Activar cuenta instalar”
- “Can't install my Account”
Refund Question:
- “Refund”
- “For a refund”
- “Refund my order”
Return/ Replace Question:
- “Incorrect bill”
- “About the change”
- “I need to correct an error”
Employment Question:
- “W2”
- “I need my 1099 taxes now”
- “I need my tax form 1099. I am not able to get it. Stripe is giving me the runaround and I need to form and I want to talk to somebody from Instacart and they can tell me why they can’t just give me my”
Staff Question:
- “Belligerent inappropriate unprofessional delivery person.”
- “Lying agents and no one in customer service is helping me.”
- “Customer service”
Other Question:
- “Nececito soporte tecnico”
- “My money”
- “Persinal”
Compare Instacart Customer Service To
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