Contact Instacart Customer Service
Instacart Phone Numbers and Emails
Toll-Free Number:
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(888) 246-7822
Customer Service:
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(844) 981-3433Senior Support Service
Accessibility:
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(888) 317-8968
Instacart Emails:
Instacart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Instacart Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Instacart is 8882467822. 75% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8883178968.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Instacart may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Instacart Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Instacart is 8882467822. 75% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8883178968.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Instacart may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Instacart mainly because of account, request for information, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Instacart is help@instacart.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Instacart Website:
Instacart Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 8:00am - 11:00pm (ET)
Other Locations:
675 Ponce de Leon Ave. NE, Ste 800
Atlanta, GA 30308
United States
190 Liberty St., Ste 200
Toronto, ON M6K 3L5
Canada
How Good is Instacart's Customer Service?
Summary of Instacart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Instacart?
Account Question:
- “Account problems”
- “My account”
- “Trouble logging in”
Shipping and Delivery Question:
- “I did not receive 2 items which were daisy sour cream and zero sugar Sprite”
- “Didn't receive item”
- “Talk about the process of getting hired for delivery”
Request for Information Question:
- “I signed up newly, but wanted to know how to go about it”
- “Like to speak to customer service”
- “HELPPPPP Order totals mixed up”
Payments and Charges Question:
- “Need charge removed”
- “Charges that are not mine”
- “Charges”
Activation/ Cancellation Question:
- “Shopper canceled my order because i asked for substitute”
- “Want to cancel my subscription”
- “Deactivated account”
Product/ Service Question:
- “Because your policy is wrong and illegal”
- “Instacart is not working”
- Problem with one order
Cards Question:
- “I can't add my digital card to Google pay and because of that I can't move forward in the app”
- “Card issues”
- “Can't use card”
Website/ Application Question:
- “Di not redirection chicken cubes I’m furious look at notes fro yesterday”
- “Activar cuenta instalar”
- “Can't install my Account”
Refund Question:
- “Refund”
- “For a refund”
- “Refund my order”
Return/ Replace Question:
- “Incorrect bill”
- “About the change”
- “I need to correct an error”
Employment Question:
- “W2”
- “I need my 1099 taxes now”
- “I need my tax form 1099. I am not able to get it. Stripe is giving me the runaround and I need to form and I want to talk to somebody from Instacart and they can tell me why they can’t just give me my”
Staff Question:
- “Belligerent inappropriate unprofessional delivery person.”
- “Lying agents and no one in customer service is helping me.”
- “Customer service”
Other Question:
- “Nececito soporte tecnico”
- “My money”
- “Persinal”
Compare Instacart Customer Service To
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