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This month the number of Instacart customer service requests is much higher than usual.

Contact Instacart Customer Service

How to Reach a Person at Instacart

Verified Contact Information

Toll-Free Number:

  • 1-888-246-7822
Call customer service
Send Message

Customer Service:

  • 1-844-981-3433
    Senior Support Service

Accessibility:

  • 1-888-317-8968

Instacart Emails:

Accessibility
Business Customer Service
Business Sales
Customer Service
Shopper Support
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Opt-out of Mandatory Arbitration, Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
ccpa@instacart.com
CCPA Inquiries
retailermarketing@instacart.com
Marketing Inquiries

Instacart Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Instacart Phone Number
1 (888) 246-7822
Average Hold Time
00:01:05
Average Calls duration
5 minutes
Most Popular Instacart Email Address
help@instacart.com
Instacart Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Instacart Customer Service?

Most Popular Number:

(888) 246-7822
Total calls: 30 240 Issues resolved: 1 453 Last call: May 17, 2026

There are several Instacart phone numbers including an Instacart care member number: 1-888-246-7822 and a dedicated phone number for seniors aged 60 years and above in Canada and the US: 1-844-981-3433 (available daily between 8 AM and 11 PM ET).

There are different Instacart email addresses depending on the issue at hand and whether you are a shopper, member, partner, or media correspondent. Members can write directly to the Instacart customer care email: help@instacart.com. The correct Instacart email addresses for marketing & advertising and media related queries are marketing retailermarketing@instacart.com and press@instacart.com respectively.

Retailers and manufacturers seeking partnerships can write partners@instacart.com. For legal issues, you can write to legal@instacart.com while for copyright issues you can write to copyright@instacart.com.

Instacart has Twitter and Facebook accounts where they post announcements, special deals, and news about the company. Customers can message Instacart support directly on these pages.

If you need to visit their headquarters, the Instacart address is 50 Beale St. Suite 600 San Francisco, California 94105.

PissedConsumer Club

Contact Information

Instacart Website:

Instacart Help Center:

Corporate Office Address:

Maplebear Inc.
50 Beale St., Ste 600
San Francisco, California 94105
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 8:00am - 11:00pm (ET)


Other Locations:

675 Ponce de Leon Ave. NE, Ste 800

Atlanta, GA 30308

United States


190 Liberty St., Ste 200

Toronto, ON M6K 3L5

Canada

More contact details

Summary of Instacart Customer Service Calls

40.3K TOTAL
CALLS
05:04 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Instacart?

Account Question:

  • “Made mistakes signing up and can’t resolve the problem”
  • “Subscription fee”
  • “Issues with account”

Shipping and Delivery Question:

  • “Delivery”
  • “I just ordered groceries from friend.Myers and your delivery driver came to my door and asked me for I d i've never had to have I d to get my own groceries before and there's no alcohol and then he left and didn't bring me my groceries after it's bee”
  • “Missing items”

Request for Information Question:

  • “I'm calling about my billing statement I need adjustments on it”
  • “Confirm order”
  • “Question on order”

Payments and Charges Question:

  • “Over charged”
  • “About payment”
  • “Method of payment change”

Activation/ Cancellation Question:

  • “Ordered was cancelled”
  • “Wrongfully deactivated account”
  • “Cancel service”

Product/ Service Question:

  • “Trying to start working with instacart”
  • “Need to reconnect”
  • “Missing products on my delivery's”

Cards Question:

  • “Gift cards”
  • “My card doesn't work”
  • “My card won’t work”

Website/ Application Question:

  • “Cannot get into store website only get the face page from the store. I’m trying to order from.”
  • “App issues”
  • “App onfo”

Refund Question:

  • “Refund”
  • “Refund on melted icecream”
  • “Want $99 refund”

Return/ Replace Question:

  • “Change payment method”
  • “Change payment method for order”
  • “Return”

Employment Question:

  • “Need edit my address for 1099 form I just did please call me to change out”
  • “Want a job”
  • “1099”

Staff Question:

  • “Can't get thru to customer service help”
  • “I need my background cleared because it has been already with the checker service”
  • “Unhappy with service”

Other Question:

  • “Report”
  • “I’m not receiving any batches for weeks”
  • “I customer address”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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