Contact Instacart Customer Service
Instacart Phone Numbers and Emails
Toll-Free Number:
- (888) 246-7822
Customer Service:
- (888) 246-7822
- (844) 981-3433
Instacart Emails:
Instacart Contact Information
Instacart Website:
Instacart Online Chat:
Corporate Office Address:
How to Contact Instacart Customer Service?
Instacart customer service can be contacted via email, mail, social media, or phone. The company also has a dedicated help center that provides shoppers, members, retailers, and manufacturers with answers to the most common questions.
The help center address topics such as how Instacart works, Instacart Express, Instacart Gift Cards, placing orders, tracking orders, delivery, pricing and fees, how to use SBT SNAP, account and profile settings, and terms and conditions for discounts, sweepstakes, promos, credits, and gift cards. Also, there is a search bar at the top of the help center where you can enter your question to quickly find relevant help articles.
What is Instacart Customer Service Phone Number?
There are several Instacart phone numbers including an Instacart care member number: 1-888-246-7822 and a dedicated phone number for seniors aged 60 years and above in Canada and the US: 1-844-981-3433 (available daily between 8 AM and 11 PM ET). There is also an Instacart phone number (650-935-5020) for persons with disabilities who would like to sign up.
In their terms and conditions, Instacart provides California residents with the Complaint Assistance Unit phone numbers:(800) 952 -5210 or (916) 445-1254.
What is Instacart Customer Service Email?
There are different Instacart email addresses depending on the issue at hand and whether you are a shopper, member, partner, or media correspondent. Members can write directly to the Instacart customer care email: help@instacart.com. The correct Instacart email addresses for marketing & advertising and media related queries are marketing marketing@instacart.com and press@instacart.com respectively.
Retailers and manufacturers seeking partnerships can write partners@instacart.com. For legal issues, you can write to legal@instacart.com while for copyright issues you can write to copyright@instacart.com.
Contact Instacart Customer Service Via Social Media
Instacart has Twitter and Facebook accounts where they post announcements, special deals, and news about the company. Customers can message Instacart support directly on these pages.
If you need to visit their headquarters, the Instacart address is 50 Beale St. Suite 600 San Francisco, California 94105.
Summary of Instacart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Instacart Customer Service?
Shipping and Delivery Question:
- “Delivery incorrect”
- “Wrong item”
- “A batch order that was already delivered”
Account Question:
- “Took money from wrong acct”
- “Account got deactivated and can't see y”
- “My account is locked”
Payments and Charges Question:
- “Payment issues”
- “Billing iss”
- “Billing issue”
Request for Information Question:
- “Need help to start shopping”
- “Questions regarding applications”
- “I am a shopper . I need assistance”
Activation/ Cancellation Question:
- “Want to cancel express membership”
- “Ordered cancels”
- “Can't cancel batch storm network issues”
Cards Question:
- “Said my card is declined”
- “I have my card and can not complete my application”
- “Instacard doesn't work”
Product/ Service Question:
- “I will like to work for them”
- “Membership Issue”
- “Proof Of Not Working”
Website/ Application Question:
- “Cant seem finish filling out my Application work for instracart have my debit card activated”
- “There hasn't been batches for 2 days is website down”
- “My application is stuck”
Employment Question:
- “Employment verification”
- “Need proof of employment”
- “I am in need of a copy of my 1099”
Refund Question:
- “Refund”
- “Refund not received”
- “Need refund for order not picked up”
Staff Question:
- “Customer service”
- “Can't get into my accoun due to switching my phone service”
- “Why is there no service delivery?”
Return/ Replace Question:
- “Can't change account ifo”
- “Return on alcohol I never purchase for customer”
- “Taxe returns”
Other Question:
- “Order had errors”
- “Dint recieve order”
- “A little upset”
About
Delivery Service, Customer Care, Membership
Account, Mobile Application, Mobile Application
Pros: Convenience, Having groceries delivered, Convience, People that shopped and delivered my items, Idea of it
Cons: Customer service, Totally disinterested customer service, Customer service sucks, Entire experience, Charged me for groceries i did not receive
Instacart is a privately held company which offers grocery delivery services. It was founded by Apoorva Mehta and Max Mullen in 2012. The headquarters is based in San Francisco, California, United States. Instacart serves customers nationwide. The company cooperates with the following stores: Whole Foods Market, BJ's Wholesale Club, Petco, Market Basket, and others. There is an Instacart application for mobile devices with Android and Apple operating systems. It is possible to cancel an order. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use Android Pay and Apple Pay. Order status can be tracked in personal profile on the company website and in mobile applications.
Instacart is ranked 51 out of 340 in Food Delivery category
USA, Asia, Canada
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