Instacart Phone Numbers and Emails

Toll-Free Number:

  • (888) 246-7822

Customer Service:

  • (888) 246-7822
  • (844) 981-3433

Instacart Emails:

Customer Service
Investors/ Franchasing
Retail Partnerships
Media
Advertising Inquiries, Cpg Marketing Solutions, Press Inquiries

Instacart Contact Information

Instacart Website:

Instacart Online Chat:

Corporate Office Address:

Instacart
50 Beale St. Suite 600
San Francisco, California 94105
United States
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How to Contact Instacart Customer Service?

Instacart customer service can be contacted via email, mail, social media, or phone. The company also has a dedicated help center that provides shoppers, members, retailers, and manufacturers with answers to the most common questions.

The help center address topics such as how Instacart works, Instacart Express, Instacart Gift Cards, placing orders, tracking orders, delivery, pricing and fees, how to use SBT SNAP, account and profile settings, and terms and conditions for discounts, sweepstakes, promos, credits, and gift cards. Also, there is a search bar at the top of the help center where you can enter your question to quickly find relevant help articles.

What is Instacart Customer Service Phone Number?

There are several Instacart phone numbers including an Instacart care member number: 1-888-246-7822 and a dedicated phone number for seniors aged 60 years and above in Canada and the US: 1-844-981-3433 (available daily between 8 AM and 11 PM ET). There is also an Instacart phone number (650-935-5020) for persons with disabilities who would like to sign up.

In their terms and conditions, Instacart provides California residents with the Complaint Assistance Unit phone numbers:(800) 952 -5210 or (916) 445-1254.

What is Instacart Customer Service Email?

There are different Instacart email addresses depending on the issue at hand and whether you are a shopper, member, partner, or media correspondent. Members can write directly to the Instacart customer care email: help@instacart.com. The correct Instacart email addresses for marketing & advertising and media related queries are marketing marketing@instacart.com and press@instacart.com respectively.

Retailers and manufacturers seeking partnerships can write partners@instacart.com. For legal issues, you can write to legal@instacart.com while for copyright issues you can write to copyright@instacart.com.

Contact Instacart Customer Service Via Social Media

Instacart has Twitter and Facebook accounts where they post announcements, special deals, and news about the company. Customers can message Instacart support directly on these pages.

If you need to visit their headquarters, the Instacart address is 50 Beale St. Suite 600 San Francisco, California 94105.

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More information

Instacart Rating Based on 1.4K Reviews

Rating details

1.8
more details
Customer service
Reliability
Product or Service Quality
Website

Rating stats

Rating trend

Summary of Instacart Customer Service Calls

10K TOTAL
CALLS
05:46 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Instacart Customer Service?

Shipping and Delivery Question:

  • “Delivery incorrect”
  • “Wrong item”
  • “A batch order that was already delivered”

Account Question:

  • “Took money from wrong acct”
  • “Account got deactivated and can't see y”
  • “My account is locked”

Payments and Charges Question:

  • “Payment issues”
  • “Billing iss”
  • “Billing issue”

Request for Information Question:

  • “Need help to start shopping”
  • “Questions regarding applications”
  • “I am a shopper . I need assistance”

Activation/ Cancellation Question:

  • “Want to cancel express membership”
  • “Ordered cancels”
  • “Can't cancel batch storm network issues”

Cards Question:

  • “Said my card is declined”
  • “I have my card and can not complete my application”
  • “Instacard doesn't work”

Product/ Service Question:

  • “I will like to work for them”
  • “Membership Issue”
  • “Proof Of Not Working”

Website/ Application Question:

  • “Cant seem finish filling out my Application work for instracart have my debit card activated”
  • “There hasn't been batches for 2 days is website down”
  • “My application is stuck”

Employment Question:

  • “Employment verification”
  • “Need proof of employment”
  • “I am in need of a copy of my 1099”

Refund Question:

  • “Refund”
  • “Refund not received”
  • “Need refund for order not picked up”

Staff Question:

  • “Customer service”
  • “Can't get into my accoun due to switching my phone service”
  • “Why is there no service delivery?”

Return/ Replace Question:

  • “Can't change account ifo”
  • “Return on alcohol I never purchase for customer”
  • “Taxe returns”

Other Question:

  • “Order had errors”
  • “Dint recieve order”
  • “A little upset”

About

Instacart Terms of Service
To read more: https://www.instacart.com/terms
Instacart Privacy Policy
The Company are committed to providing The Client of Instacart the best online shopping and delivery experience possible. This Privacy Policy also describes how The Company collect, use and disclose The User's personally identifiable information ("PII"), including personally identifiable health or medical information ("Personal Health Information" or "PHI"). PII is information about The User of Website that may be used to identify The User (such as The Customer's name, phone number, or address). Personal Health Information is PII combined with information that relates to (a) The Client's past, present, or future physical or mental health or condition, (b) the provision of health care to The User or (c) The Customer's past, present, or future payment for the provision of health care. For example, when The Customer create an account through the Services, The Client provide The Company with personal information like The User's name, email address, and zip or postal code.
To read more: https://www.instacart.com/privacy
Top Instacart Services

Delivery Service, Customer Care, Membership

Top Instacart Products

Account, Mobile Application, Mobile Application

Instacart Pros and Cons

Pros: Convenience, Having groceries delivered, Convience, People that shopped and delivered my items, Idea of it

Cons: Customer service, Totally disinterested customer service, Customer service sucks, Entire experience, Charged me for groceries i did not receive

Summary

Instacart is a privately held company which offers grocery delivery services. It was founded by Apoorva Mehta and Max Mullen in 2012. The headquarters is based in San Francisco, California, United States. Instacart serves customers nationwide. The company cooperates with the following stores: Whole Foods Market, BJ's Wholesale Club, Petco, Market Basket, and others. There is an Instacart application for mobile devices with Android and Apple operating systems. It is possible to cancel an order. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use Android Pay and Apple Pay. Order status can be tracked in personal profile on the company website and in mobile applications.

Instacart reviews and complaints

Instacart is ranked 51 out of 340 in Food Delivery category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardAmerican ExpressDiscover

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