Contact Instacart Customer Service
Instacart Phone Numbers and Emails
Toll-Free Number:
-
(888) 246-7822
Customer Service:
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(844) 981-3433Senior Support Service
Accessibility:
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(888) 317-8968
Business Customer Service:
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(833) 469-9900
Instacart Emails:
How to Contact Instacart Customer Service?
Most Popular Number:
| Total calls: 29 019 | Issues resolved: 1 374 | Last call: Mar 17, 2025 |
Instacart Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Instacart Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Instacart is 8882467822. 75% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8883178968.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Instacart may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Instacart Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Instacart is 8882467822. 75% of consumers used this number to address their issues and concerns. Meanwhile, 86% of users reported contacting a real person successfully by dialing the phone number 8883178968.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Instacart may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Instacart mainly because of account, request for information, shipping and delivery.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Instacart is help@instacart.com. 94% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Instacart Website:
Instacart Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 8:00am - 11:00pm (ET)
Other Locations:
675 Ponce de Leon Ave. NE, Ste 800
Atlanta, GA 30308
United States
190 Liberty St., Ste 200
Toronto, ON M6K 3L5
Canada
Instacart Customer Service Reviews
My order was not delivered its supposed to be redelivered per customer service, the rep was nice and helpful, I will continue to use instacarts service,
Thank you
good knowledged person very nice and really u think you have to tell me how many words...u r really nervy and annoying.
How Good is Instacart's Customer Service?
The driver brought me the wrong cake. I even texted him a message instruction of which one to get. Obviously he didn't bother to read it. I tried to call instacart but instead of anybody answering to help me the phone gets disconnected and it hangs up they must not want to talk to anybody . shame on them. I should have just stayed with doordash at least they were able to help me with different things unlike instacart who can't be bothered. You have ruined my daughter's birthday by sending me the wrong cake. I can't even get in touch with you. I was trying to get my money back but I'm not able to get through to you on the phone
I'm very upset, how can big organizations steal from poor people, that's so sad,stop taking people money saying you putting it on hold for them,make no sense.
Yesterday my grocery order was sent to our old address. We have been moved for a year and have been receiving our groceries at the new address. They said they would remove my expense on my credit card and I would have to start all over with a new order. Big hassle and I was the one who was on hold for thirty minutes while it was straightened out. I felt at least I would receive a gift card for my experience….Oh wait….those days are long gone
It was ok Ty
The first representative called me rude and a *** then she put me on hold for over 20 minutes and when I asked for a supervisor she didn’t sent me to the driver. I had to call back wait again finally got somebody to get me a supervisor who was helpful.
Customer service was professional & responsive and resolved by issue very rapidly. Small language barrier.
Summary of Instacart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Instacart?
Account Question:
- My account deactivated
- “I am trying to sign in to my account but I need to change my phone number.,”
- “Access my account”
Shipping and Delivery Question:
- “It says that my order was delivered but it wasn’t”
- “Prescription delivery”
- “Did not receive order of cat food with order”
Request for Information Question:
- “Need help”
- “Driver support is not working”
- “Need to speak to customer service”
Payments and Charges Question:
- “The orde no have credited”
- “Charges not authorized”
- “Not paid”
Activation/ Cancellation Question:
- “Making sure you cancel”
- “Activate my account”
- “Need to cancel instacart”
Product/ Service Question:
- “Order for food Bazaar”
- “Dropped off order and app wouldn’t let me complete the drop”
- “Food shopping”
Cards Question:
- “I don't have my card to do shopping order”
- “I ordered an order from Dollar tree and the same order up at my house this morning. Somebody took my cards yesterday and someone is using my information to order this stuff for this exact thing II ordered a order from Dollar tree and the same orde”
- “Wrong name on card”
Website/ Application Question:
- “I never got one of the items i reached out my driver she saide she wiyld drop off the iteam if i wanted her to but the app would not let me respond to her. I still need my case of gingerale”
- “App problems”
- “My application to work as a shopper was deactivated . I tried uploading my license but was unsuccessful at it . So my account was deactivated . I didn’t finish setting it up. How do I activate ot again”
Refund Question:
- “Refund”
- “Refund wrong items”
- “Refund applied on the wrong item”
Return/ Replace Question:
- “I want change to Instamart”
- “Correct delivery address”
- “Change email”
Employment Question:
- “Need 1099”
- “Need paystub”
- “1099”
Staff Question:
- “Belligerent inappropriate unprofessional delivery person.”
- “Lying agents and no one in customer service is helping me.”
- “Customer service”
Other Question:
- “I have an issue”
- “Pick up order”
- “My cash out”
Compare Instacart Customer Service To
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