Contact Instacart Customer Service
Instacart Phone Numbers and Emails
Toll-Free Number:
-
(888) 246-7822
Customer Service:
-
(844) 981-3433
Instacart Emails:
Instacart Contact Information
Instacart Website:
Instacart Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 11:00pm
Locations:
United States
675 Ponce de Leon Ave NE,
Suite 800,
Atlanta,
Georgia 30308
Canada
190 Liberty St, Suite 200,
Toronto,
Ontario M6K 3L5
Summary of Instacart Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Instacart Customer Service?
Shipping and Delivery Question:
- “Wrong order and food is rotten”
- “Wrong items”
- “I didn't receive my order.”
Account Question:
- “Blocked out of account”
- “I need active my account”
- “I can't log back into my account”
Payments and Charges Question:
- “Charged for membership I didn"t apply for.”
- “Unauthorized charge”
- “Not getting payments for batches and promotions”
Request for Information Question:
- “Have questions”
- “I need help with my account”
- “To check delivery costs”
Activation/ Cancellation Question:
- “You guys deactivated my account for no reason”
- “Want to cancel instacart as job”
- “Cancel an order”
Cards Question:
- “I messaged them a week ago and let them know that my card was stolen y'all sent me a new card in the mail I'm trying to log into my account it will not let me”
- “I'm waiting for the instacat card”
- “I have a new credit card they have my old credit card. I just ordered something.”
Product/ Service Question:
- “I want to work”
- “My instacart shopper app is not working”
- “Very disappointed in what I found in my bag with my food I don't know if it's food or wood or what is is but it's big and moldy or”
Refund Question:
- “Refund”
- “I need to make refund”
- “Refund issue”
Website/ Application Question:
- “App”
- “Problem with application”
- “App not working”
Employment Question:
- “Employment”
- “Paystubs”
- “Seeking employment”
Staff Question:
- “Full service shopper car qccident”
- “Like to speak to customer service”
- “Agent on Central Care was rude and didn't put my heavy pay on my account”
Return/ Replace Question:
- “Need to return an item”
- “Return item”
- “Delay in time that was provided to me as a customer. Time collapses on freeze item. Change out or replacement of items.”
Other Question:
- “Need”
- “Missing items.”
- “Item is missing”
About
Pros: Convenience, Having groceries delivered, Convience, Convenient, People that shopped and delivered my items
Cons: Customer service, Customer service sucks, Totally disinterested customer service, Unreliable, No customer service
Instacart is a privately held company which offers grocery delivery services. It was founded by Apoorva Mehta and Max Mullen in 2012. The headquarters is based in San Francisco, California, United States. Instacart serves customers nationwide. The company cooperates with the following stores: Whole Foods Market, BJ's Wholesale Club, Petco, Market Basket, and others. There is an Instacart application for mobile devices with Android and Apple operating systems. It is possible to cancel an order. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use Android Pay and Apple Pay. Order status can be tracked in personal profile on the company website and in mobile applications.
Instacart is ranked 60 out of 313 in Food Delivery category
USA, Asia, Canada
Compare Instacart To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
