Instacart Contact Information

  • (888) 246-7822

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Currently you can call only US numbers.

Headquarters Address:

Instacart
50 Beale St. Suite 600 94105
San Francisco, California 94105
United States

Social Networks:

Summary of Instacart Customer Service Calls

1497 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:25 AVG CALL DURATION
40% ISSUES RESOLVED

Customers Contact Instacart to Ask about:

Account:

  • “Wont let me log in”
  • “Login”
  • “My account has been frozen”

Shipping and Delivery:

  • “Delivery left”
  • “Wrong item”
  • “Did not get all of my order !”

Payments and Charges:

  • “Transaction”
  • “Unathounrized charge”
  • “Charge”

Cards:

  • “Lost my card”
  • “Card sent to wrong address”
  • “Card is being shipped to wrong address”

Website/ Application:

  • “Application problems”
  • “Have proble in my application to become an instacartshopper”
  • “Still waiting on application approval”

Activation/ Cancellation:

  • “Deactivated account”
  • “My order needs to be cancelled”
  • “Deactivation appeal”

Request for Information:

  • “How do I review my cart?”
  • “Inquiry about lavasa”
  • “How do I know location of pick up n drop of”

Refund:

  • “Refund”
  • “My refund”
  • “Refund subscription”

Employment:

  • “Need more information would like try Job”
  • “I applied to Instacart a little over 2 weeks and I haven’t received anything in regards to starting employment”
  • “Not able to pick up jobs and cannot change zones”

Return/ Replace:

  • “Ralph’s return”
  • “Item return”
  • “Return order”

Product/ Service:

  • “At checkout and can’t buy alcohol”
  • “I went on an order and it skipped the delivery part”
  • “Have order in system yet can’t pull up to add”

Staff:

  • “Still receiving error on locator service”
  • “Service charge”
  • “I have registered as a full service Insta cart shopper. But I cannot access any jobs/hours. When I tap on the app it takes me through the registration process over and over”

Other:

  • “Need to change store location”
  • “My groceries are all wrong. I need to talk to you as soon as possible”
  • “Cannot conect to app”

Instacart Rating Stats

1.8 out of 5 stars
based on 248 reviews
See all 436 reviews reviews

Rating stats

  1. 142 reviews
  2. 62 reviews
  3. 23 reviews
  4. 11 reviews
  5. 10 reviews

Rating trend

About Instacart

Top 5 Likes about Instacart

People that shopped and delivered my items, Having groceries delivered, Convenience, Idea of it, Shoppers and delivery people were professional

Top 5 Dislikes about Instacart

Customer service sucks, Totally disinterested customer service, Customer service, Charged me for groceries i did not receive, Tricky or hidden service fee

Summary

Instacart is a privately held company which offers grocery delivery services. It was founded by Apoorva Mehta and Max Mullen in 2012. The headquarters is based in San Francisco, California, United States. Instacart serves customers nationwide. The company cooperates with the following stores: Whole Foods Market, BJ's Wholesale Club, Petco, Market Basket, and others. There is an Instacart application for mobile devices with Android and Apple operating systems. It is possible to cancel an order. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use Android Pay and Apple Pay. Order status can be tracked in personal profile on the company website and in mobile applications.

Instacart reviews and complaints

Instacart is ranked 32 out of 318 in Food Delivery category

Area Served

USA

Payment Methods

VISAMasterCardAmerican ExpressDiscover

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Instacart Stats

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