Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

rip off is an understatement with these people 60 BEALE STREET SUITE 660 SAN FRANCISO CA my son ordered from them unfortunately a second time, but used my debit card , ordering some meat products, but when they came to deliver the order stating that he couldn't have what he ordered they still charged my debit card, someone here has dropped the ball, if they product was not available, then don't add it to the order thus not having the charge on it, and inadvertantly charging the customer, what kind of dumb service is this, nope won't be using you again, would go over high and *** water to find a place to buy groceries in person, seemed like a good idea at the time, don't be fooled folks , these people and service are BOGUS RIP OFF ARTISTS,

Product or Service Mentioned: Instacart Delivery Service.

Reason of review: Order processing issue.

Monetary Loss: $17.

Preferred solution: Full refund.

I didn't like: Customer service.

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Waynesboro, Virginia, United States #1355160

It's *** or high water not high and *** water.

Costa Mesa, California, United States #1309449

Warning to all. Never use the service https://www.instacart.com they are a rip off.

They say free delivery however they charged me $50.00 more than if I would have gone to Costco and picked up myself and on top of that I tipped the driver. I called them and they tried telling me I was not charged more however I have the receipt from Costco totaling $123.73 and they charged my card $173.52.

to lchris5 Durham, North Carolina, United States #1315312

They double charged me $235 before I caught it

to lchris5 Oakland, California, United States #1327344

Same thing happened to us. They left the receipt in the bag and it shows $344.71.

BUT they charged me $460.33! Currently on hold and they are going to "check" if they can refund me the difference.

I know that they charge a 15% fee to shop at Costco, but the difference in fee is way above the 15%! FRAUD.

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