Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I chose a 5.99 delivery time of the following evening. A two hour window of immediately would have been 7.99 and to have my stuff delivered this evening would have been 6.99, so I chose a time for the next day.

Then I get a text stating my shopping had started, finished, and was out for delivery.

I contacted Instacart and they claim I requested a two hour immediately delivery window... yet I was charged for the price for the following evening's price.

Be very CAREFUL and pay double attention to this. It's not the first time it has happened to me.

When I contacted Instacart, they simply told me it was my mistake. This is the third or fourth time I have had similar issues with them and will probably stop using them moving forward.

Reason of review: Problem with delivery.

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