Do not rely on Instacart! Made our vacation miserable!
I placed an instacart order on a Saturday for Sunday delivery and they never showed up- no text no call. This was for our vacation with 14 people (no car) waiting for food.
I called, spoke to a manager, and they promised the groceries would be delivered on Monday. Monday comes and no groceries. First called early Monday to reconfirm, then during the window, then after. The customer service is horrible!
Left us waiting in the lerch for two days.
We were in a place where making restaurant reservations takes a week or more for 14 people and literally had to scrimp for food until we could Uber to a grocery the third day. NOT COOL.
Reason of review: Poor customer service.
Monetary Loss: $700.
Instacart Cons: Supervisor provided zero options.
Location: San Francisco, CA, USA
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