The delivery fee is very expensive and I did not sign up for the stupid "express" thing they have, which is not even worth the money anyway. They charged me a $99 fee for the express thing and they had tried to charge me multiple times before and I declined it and then they charged me again and now it will take forever for the refund to go through.
They also charge a little extra on every order to make sure if they have to make substitutes itll be ok, but I have never once gotten the refunded money I should have.
I also have a delivery guy not bring all my groceries and when I contacted them about it, they did nothing and gave me no sort of refund. They are a rip off and take your money, I would not suggest them to anyone.
Product or Service Mentioned: Instacart Delivery Service.
Monetary Loss: $99.
Preferred solution: Full refund.
Location: Medford, Massachusetts