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This was my first (and only) time to use InstaCart. The Service was HORRIBLE.

My 'shopper' texted me that she was going to substitute some items. I immediately texted back 'what substitution'? No response. I received items I didn't want.

My order was delivered Monday, 3/16 late in the afternoon. I tried to contact InstaCart via phone as soon as I got home from work. The recording said the wait time was 45 min. I waited on the phone for 30 min, then the recording said my wait time was 43 min, I watched the news for another 30 min and the recording came on and said the wait time is now 42 min.

I hung up. I've emailed them and received a response on Thursday, 3/18 that someone would be contacting me.

I've since sent another email and tried calling again, but the wait time was 50 min. No one has contacted me.


Product or Service Mentioned: Instacart Customer Care.

Monetary Loss: $15.

Preferred solution: Price reduction.

Instacart Pros: Fact tha you can order online and get next day delivery.

Instacart Cons: That i can not call instacart with an issue, Poor substitutions, Company as a whole.

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