Product: Instacart Customer Care Clear all filters (0 of 75 reviews match)
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Instacart - Kicked off shift

Unable to answer my call
Product
Instacart Customer Care
#1442930
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Instacart - Unresponsive customer care

I placed and received an order on Dec 22 2018, however some items that I was charged for were not included with the delivery. I did’nt realize it till the next day and tried to contact them through their site. No response! I have also tried to contact them several more times and still no response. There is no phone number anywhere to contact them by phone. I am out approximately $11.00 for the items not received. I found a phone number for Instacart on Google, when I called it was for a senior security system. I am so upset that they intentionally take advantage of customers who have no recourse for justification.
1.9
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
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Product
Instacart Customer Care
I liked
  • Convenience
I didn't like
  • Secret upcharge on each item in addition to service charge
  • Rudeness and policy changes not being disclosed
  • Tricky or hidden service fee
#1435283
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Instacart - Horrific customer service

they just dont care, period
Product
Instacart Customer Care
#1432164
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Instacart - Unworkable customer service

Shoppers are pleasant and for the most part efficient. The site itself didn't have a customer service # and the email page for service never got a response. They'll gladly take your money at outrageous markup but try to get a refund for product you didn't receive. Try SHIPT.
2.8
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
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Value for money
Website
Product
Instacart Customer Care
I didn't like
  • Charged me for groceries i did not receive
#1427473
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Instacart - Rude and unhelpful

I was overcharged. I spent 5 hours attempting to get my issue resolved. More than 3 of the hours I spent were on hold listening to very annoying beep sounds that continuously repeated. The rest of my time was spent, being told I had no issue to resolve and being openly laughed at and hung up on repeatedly. All representatives refused to properly identify themselves or help in any meaningful way. My issue remains unresolved.
1.1
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Instacart Customer Care
#1423351
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Overcharged Instacart Refuses to Credit my Account
Instacart charges were $10.67 including tip. They charged my account $89.42 instead of $81.93. After several of my emails not only they refused to give me the credit to my account, but when asked the person signing the emails name "Lucy Instacart Support" for a...
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1.0
Product
Instacart Customer Care
I didn't like
  • Tricky or hidden service fee
#1422025
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Instacart - Trying to call for pin on card

Yea they are busy said they would be able to answer back later
Product
Instacart Customer Care
#1422008
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Horribly disappointed in this service. I was charged double because of a temporary authorization hold. The website says the authorization hold will drop off after delivery but now I'm on hold with "customer service" and they say it will take 2-3 days for the charge to...
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1.0
Product
Instacart Customer Care
#1408931
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Instacart - ***

Yes they are rude and dnt answer me
Product
Instacart Customer Care
#1401653
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Instacart - Umm....hello?!

The call got disconnected. Whoops.
Product
Instacart Customer Care
#1401162
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