Product: Instacart Delivery Service Clear all filters (0 of 160 reviews match)
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Instacart - Never delivered

My original delivery time was 4-5. I received an email informing me it had been delayed to 6:15-6:30 It’s now 7, no delivery and I have yet to get any response as to what the issue is!!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Instacart Delivery Service
#1418027
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I used their services for a while, until I realized their shoppers are inconsistent and that has been unhealthy for me because I have health issues. When I have encountered a super diligent shopper, there is no way to request her or him again. What I've been left with...
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2.3
Product
Instacart Delivery Service
I liked
  • Most of the shoppers were nice
I didn't like
  • Not receiving what i order
#1412714
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My order screwed by Instacart again

My Order was due to be delivered between 6:00 and 8:00 pm. At 7:30 pm I called instacart because I saw my order had not yet been shopped. They never assigned my order to a shopper because there was not a shopper / delivery driver in the area. You would think they could have called or emailed so I wouldn’t be sitting here waiting for nothing. Instacart grocery service absolutely sucks.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Instacart Delivery Service
#1408587
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I placed an order at instacart app at 7:30 pm and the delivery time was around 9pm. After a while i received an email saying they were late and postponed the delivery to 10:40pm to 11:15pm. I waited until 12:30am and after trying to contact the delivery person without...
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1.0
Product
Instacart Delivery Service
#1405672
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Just used Instacart for the first and last time. 1. Order arrived with wrong products. I was told they weren’t available. I called store. They were available. 2. I spent 45 mins ( mostly on hold) with customer service. I was told I’d get a delivery of the correct items...
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1.5
Product
Instacart Delivery Service
#1403015
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Charged me $170.93 for a $120.41 grocery order. They rip off their delivery drivers for their tips and overcharge everyone stupid enough to order from them. If you're into paying one and a half times retail for your food, these clowns can hook you up, if not then steer...
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1.4
Product
Instacart Delivery Service
I liked
  • Delivery
I didn't like
  • Prices
#1397952
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Sept 01 placed (on the free trial) order for HEB and everything worked as it should, in fact great . My problem is. After I paid for one month(09-07), I Ordered again, this time not so good. Shopper could not find or store was out of 9 items of the 12 ordered. Decided...
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1.1
Product
Instacart Delivery Service
I didn't like
  • Being stolen from online to my bank
  • Unhappy
#1396488
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I paid $149 for the year and was promised free shipping over $35. Before I paid the $149, the “service fee” was optional and you could reset it to pay $0.... now, it’s not. I have a $35 order and it’s charging me a mandatory $2 fee.... that is DECEPTIVE advertising!!!...
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Anonymous
Anonymous

Never heard of 'em.

2.1
Product
Instacart Delivery Service
#1392726
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Instacart - My order was not delivered

My order was not delivered
1.0
Details
Reliability
Product
Instacart Delivery Service
#1390767
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I placed an order yesterday afternoon for delivery between 7-8pm yesterday evening. I was contacted after 7:00pm and told that my order would not be delivered. I was offered a $10 credit and told my order would be delivered tomorrow (which is now today, 10/25) during...
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1.0
Product
Instacart Delivery Service
I didn't like
  • Entire experience
  • Service did not deliver
#1388660
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