Product: Instacart Membership Clear all filters (8 of 8 reviews match)
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This company charged my credit card for the annual subscription three days after i completed the cancellation.They charged me sales tax in Oregon (we have no sales tax), their website was riddled with bugs, and they charged significantly different prices than the...
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Product
Instacart Membership
#1184085
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Signed up for a 1 year InstaCart membership so I could get deliveries from Target & Whole Foods. Had been ordering from both stores for 1 month and as of yesterday find out Target is no longer available. Contacted Instacart & asked for a credit if Target is no longer...
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1.0
Product
Instacart Membership
I liked
  • Convenience
I didn't like
  • Customer service
  • Terrible replacements
  • Missing items
#1178884
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We used Instacart to purchase groceries on 12/31/17. TH charge was $87.00. Last night I looked at my checking account to find that I was $250 in the red. This was all because of a $149 annual fee that they charge after 7 days if you don’t call to cancel the membership...
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1.6
Product
Instacart Membership
#1172609
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Everything went fine, the delivery driver was unfriendly to him, but he got his groceries and we were happy...UNTIL a charge appeared on my bank account. Now, looking at customer reports online, I believe they may have signed me up for some weird "Express" membership?...
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Product
Instacart Membership
I didn't like
  • Tricky or hidden service fee
  • Totally disinterested customer service
#1167250
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It was Instacart. Apparently, their 2-week free trial, if not cancelled, will AUTO-BILL this subscription rate! Buyer beware! It took me some time on the phone today to cancel this! NOT happy at all! *I just read their 'Terms & Conditions' updated Nov 2017, and can't...
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Anonymous
Mitzi

Yes—this exact thing happened to me. I also had to spend a long time on the phone, five minutes on hold, ten minutes arguing with the woman who insisted the fee was spelled ou...

Product
Instacart Membership
#1150760
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Instacart charged my debit card $159 for a difference of $45. I called Instacart and was told they have contracts with certain retailers who'll charge higher prices for those using the Instacart website/service. Instacart wouldn't refund the difference or offer any...
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Anonymous
Anonymous

They took money from customer. That company have to be CLOSE inmediately..

1.0
Product
Instacart Membership
#1135229
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I've been using Instacart for a while now, with their free delivery perk, exclusively for Whole Foods. But, I didn't read the fine print - they DO mark up items intentionally. I just paid $8 for 2 small potatoes that actually cost $2.20. And 4 other items were...
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2.5
Product
Instacart Membership
I liked
  • Convenient grocery delivery
  • Most of the shoppers were nice
  • Currently offer to waive service fee so you can tip properly
I didn't like
  • Overcharged me on specific items from whole foods
  • Charged me 8 dollars for 2 small potatoes 4x original price
  • Sent support emails to my old email address instead of current
#1130870
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I opened an account and paid the $149/yr membership.Everything fine so far. 3 days later, I go to place a $40.15 order and they charge $50 (they say that it is a temporary charge, fine). Within 30 minutes, I get an email saying my order has been cancelled and...
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1.0
Product
Instacart Membership
#1117957
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