There is no way you can contact any of the management team at the headquarter . Always being transferred to the chat support that is no help at all.
Their job is only to Make assumptions or telling you that they dont know nor have any contact with other departments.
The strange part they dont even know the names of the top management team..
They are no different than outsourcesd call center employees that all their job to do is respond by reading from the papers handed out to them without analyzing the question . As long one key word matches the respond the read it or text it to you .
I never heard of one company in the whole world that has no contact list or email list to communicate with its manager.
It is like all those names are an invisible list and a facade .
User's recommendation: Don’t try too hard , you can never get answers for your questions.
Monetary Loss: $5000.
Preferred solution: Better communication .