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i have used instacart multiple times without a problem. the shoppers have been wonderful.

instacart/publix adds a service fee (which is curiously always equal to the suggested tip amount) plus, all items are higher priced than in store. i think that there should be either a service fee or higher priced items, but not both. i used the service anyway because it was convenient.

earlier, when checking out, there was a new line item called heavy order fee. that did it...i refuse to pay, i think its redundant.

heavy order fee is explained on the site as: the fee helps cover operational costs and is added because your order includes the heavy items listed below...

all of my previous orders contained heavy items, which is why i use the service in the first place.

i do understand that we must pay for services rendered, but this is just ridiculous. im done!

Product or Service Mentioned: Instacart Customer Care.

Preferred solution: review and revise fees .

Instacart Cons: Heavy delivery fee, Service fee, Price markup on every item.

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