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Instacart Questions and Answers

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Question:
#37438

How can i get my refund back.

So i have received expired food

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Answer:
by #1850853

According to the Instacard refund policy, if you have any missing products from or any issues with your order, you should contact Instacart Care immediately at (888) 246-7822 to request a refund. Please note that the company does not provide refunds on orders after one week (7 days) from when the order is completed.
Depending on your bank or credit card company, it typically takes between 5 to 10 business days for the refund to process once it’s been issued. If you don't see a refund reflected within that time frame, please contact your financial institution directly regarding their policies on refunds.

by #1850537

How do I get a refund on something I trying to get but didn’t today on my first time doing this today

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Question:
by Cohen Uwn #50986

Can you return my page?Hello, can you return my page, I will not give up shopping anymore ... I really hope that you will hear me .. I did not know that this could cause the page to be blocked

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Question:
by Zevi A #38598

How can I get a refund for mistake on my order.

Was a mistake on my order please if someone can call back and tell me how you cannot return it 516-582-****

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Question:
Top question
#37417

Can you please activate my account, it has been deactivated.

When trying to login, I get a message saying my account has been deactivated.

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Answer:
by #1851293

According to the Instacart guidelines, if your account has been deactivated and you have new information or evidence to show it was in error, please submit your evidence through the form at instacartshoppers.typeform.com/to/jYuyng.

by #2259010

Someone has my account I have all my documents please help me I need my account my name is Anwar Gibson

by #1849081

My account was also deactivated today and I sent them a copy of my Driver License and my Credit Card. I'm literally so upset right now. I can't even log into the website to contact them.

by #2170419

I'm not sure why I was deactivated from the start all I ever was trying to do is upload my driver's license I would be happy to be a good delivery driver please give me a chance for I could try to upload my drivers license in the daylight or under light I remember I did upload it at night not sure what happened please let me know thank you warm regards Virgil Zedicher

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Question:
#66752

Why have I not received a reply about my missing Instacart delivery on March 27, 2021?Details have been reported with no reply.

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Answer:
by #2003805

As stated at aldi.us, if you did not receive your Instacart delivery, the Instacart personal shopper should try to contact you, reschedule the delivery or cancel the order.
To get quick assistance with your order, please contact Instacart via your Instacart account at instacart.com or call 1.844.981.3433 daily 8AM - 11PM ET.

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Question:
#66196

Is there any way that you can tell me if Instacart jobs are legitimate jobs to work?I would like to know the answer to this question about whether or or not I will be a good company to work for.

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Answer:
by #1998981

Unfortunately, Instacart does not provide any information about if their jobs are legitimate on the company website.
However, you can find the reviews of the current and former Instacart employees at glassdoor.com and indeed.com.

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Question:
#62743

Help.

Hello I hope you are doing well.I would like to know do you have online support ? I am a new worker and I want to know if I have same problems or questions with why I can contact .And please tell me know what different between Demo Orders and Batches .Thank you . Sent from Yahoo Mail on Android Show more

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Answer:
by #1989072

No they do not have online help per se. You ha e to go through the app. And click the ? In the top right section of the app. Eventually you will find tabs to press. Pick the right one and eventually you should see a green headset with a mic attached that's the way you communicate. Heads up only chat. And make sure you screenshot your conversation

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Question:

Why is taking long to cash out.

The help cash out plz help

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Answer:
by #1961398

Through the Instant Cashout option, shoppers can transfer their payments from Instacart to a debit card and immediately access the funds instead of waiting for weekly direct deposits to a bank account. The process may be longer due to some system issues.

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Question:
#56305

How to get credit for a delivery t.

I was shopping at sam went to check out and the card on my phone did not work. Could you tell me what went wrong.could i have credit for this

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Answer:
by #1950326

Unfortunately, Instacart does not provide any information about possible issues with the card usage during check out on the company website. Please contact the Instacart customer care team to find out if you can get a credit for delivery. You may reach out to them:
  • by phone at (888) 246-7822 (toll-free number within the United States);
  • via the company's social networks.

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Question:
#47819

How can I get the rest of my order today?I didn’t receive my dustpan kit and I received Clorox toilet bowl cleaners instead of Clorox drop in. I would appreciate it if you would deliver them.

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Answer:
by #1906649


According to Instacart FAQ if you have problems with your order you should quickly report it to Instacart customer support. You’ll get an email confirmation right away for any credits or refunds, and they’ll let you know as soon as any other issues are resolved. You may reach their support team via mobile app or by phone at (888) 246-7822.

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