Instacart Reviews and Complaints | instacart.com @ Pissed Consumer

Most helpful review

New Reviewer

Feb 07, 2018 Domanique Coi

Charged for a Membership I did not authorize

1.0

Update by user Feb 07, 2018

In my complaint I said I sent an email to Shopper@***.net and that email is no good. I then tried to send it to Shopper@***.com and that also did not go through.

On the telephone message - there is no .com or .net - so, it is an email that is USELESS. STILL A SCAM!!!...

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59 comments

Apr 19, 2022 Gamal Qer #2169614

Same thing happened to me, except it was charged to a credit card number that's not mine. I will be reporting this, so an innocent card holder doesn't get stuck with something fraudulent attached to my name.

0 0

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#1184538

Location

San Francisco, California

Service

Instacart Customer Care

Pros

Having groceries delivered

Cons

Totally disinterested customer service
Poor quality
Fraudulent charge for membership i did not authorize

Reason of review

NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT

Loss

$149

Preferred solution

Full refund

New Reviewer

Aug 17, 2022 Joyce S Fhp

Cannot access my account.

This is an older account that I haven't used and I need to know if I can use/activate it or if I must close it and reapply

User's recommendation: Waiting to make contact.

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#3862621

Location

New Windsor, New York

Aug 15, 2022 PissedConsumer3855690 of The Bronx, NY

Horrible on communication for a refund I have been waiting for about 4 Mo this now and they tell you on a daily basis they are escalating and you will receive 24/48hrs been waiting since May 2022!

1.0

Horrible communication!!! Waiting for a refund since May tell me daily its escalated and will receive within 24-48 hrs yet I still have never received!

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#3855690

Location

The Bronx, New York

Aug 14, 2022 PissedConsumer3851389 of Lakeland, FL

Deactivation on account

It's been over a week I can't get any response. Have made many attempts to contact you you get this resolved

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#3851389

Location

Lakeland, Florida

New Reviewer

Aug 12, 2022 Eliyahu Kxb

Customer service sucks

1.0

Representative argumentative and refused to help me. She refused to transfer my calls and said there was nothing else she could do for me

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#3847518

Location

Hutchinson, Kansas

New Reviewer

Aug 12, 2022 Juandiego Oqz

My order did. It accept my food stamp

4.1

There was a issue with my split payment it did not accept and charged me full amount on my account!!!

User's recommendation: To check your order and details to your account.

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#3847325

Location

Houston, Texas

New Reviewer

Aug 11, 2022 Sonja C Wmb

Target has nothing that I want. They are all out of most of my first choices so far

5.0

The shopper was in the beginning of the process and target did not have the first five or six items and no good replacements because Im trying to stick to organic. Target was already low on organic before I placed my order so the pickings were slim in the beginning. Target had no notices that they were low on these products. I did not want to pay even 75% on products that were not as healthy as I originally chose. The shopper was great. I will re-order from Wegmans tomorrow.

User's recommendation: If you want mostly organic groceries don’t shop at target because they are always out.

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#3844467

Location

Vestal, New York

Preferred solution

Full refund

New Reviewer

Aug 11, 2022 Timur A Tyc

Peremptory blocking of a shopper account

I would like to ask you to reconsider my appeal regarding the blocking of my account. I am very sorry that I was not able to provide a picture of my identification in time, as I was on my way to the store at that time. And in order not to create an emergency, I sent a...

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#3842908

Location

North Port, Florida

New Reviewer

Aug 11, 2022 Penny P Jsr

Livid about instacart shopper

1.0

She spent my money recklessly. Cost me around 40 to 50 dollars. How dare she. Why is that ok? Kroger refunded 30. Think instacart should take care of rest. Half of order was substituted. Didn't even wait for some approvals. I wasn't given option to disapprove. Her name...

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2 comments

Aug 11, 2022 PissedConsumer2232225 #2232225

Well as the old saying goes, if you want something done right, get off of you )$#@$ , go down there and do it yourself. What a lame complaint from a lame person that no one likes.

0 1

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#3842388

Pros

Groceries were delivered

Cons

So far everything
Shoppers not qualified to read orders correctly

Loss

$50

Preferred solution

Let the company propose a solution

Companies Similar to Instacart

Aug 10, 2022 PissedConsumer3841829 of Chicago, IL

Did not know that I had not completed checkout and was not notified

2.4

Checkout procedures were vague and there was no way to respond on the website Kept telling me that I did not confirm

User's recommendation: Be careful about to let buyer know that the order needs to be confirmed.

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#3841829

Location

Chicago, Illinois

Aug 10, 2022 PissedConsumer3841159 of Philadelphia, PA

Trouble getting started

I signed up for instacart, a few weeks later they sent me a instacart debit card. I activated the card and took the short classes they require you to take prior to getting started. Once I went to actually get started shopping it began showing me a error message they...

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#3841159

Location

Philadelphia, Pennsylvania

Aug 10, 2022 PissedConsumer3839776 of Tuxedo Park, NY

I'm still unable to use my account

I'm still unable to use my Instacart account. As I have been locked out of my account for over three months now somebody please contact me so we can fix this constant problem thanks.

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#3839776

New Reviewer

Aug 07, 2022 Cathy C Lhc

Missing Items

1.0

On August 6, 2022 I placed an order with Instacart for 4 items from Fresh Market. An order was delivered but not my order. Called Instacart CS. Agent agreed to send the exact order in two hours. Put me on hold for 25 minutes to return with the matter had to be...

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#3830097

Location

Alexandria, Virginia

Loss

$84

Preferred solution

Full refund

New Reviewer

Aug 06, 2022 Rhonda H Idc

ORDER CANCELLED FOR NO REASON

2.7

I typically love Instacart. I placed an order today and even chatted with my shopper..I was watching the progress, and she was done and ready to check out. Then out of the blue, I got a message that my order was cancelled. I called customer service, and they could not...

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#3829168

Location

Virginia Beach, Virginia

Preferred solution

Let the company propose a solution

Aug 05, 2022 PissedConsumer3827111 of Fuquay Varina, NC

Multiple holds on my credit card for orders i did not receive

1.0

I am beyond frustrated with your company. Yesterday i paid $150 for items that I only partially received and on the app it shows i only paid $110z Today i was charged another $55 dollars for an order i was trying to place that never went through. Credit one cancelled...

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#3827111

Location

Fuquay Varina, North Carolina

New Reviewer

Aug 03, 2022 Stephen R Ria

Good customer service issues w/delivery was resolved within a few minutes, by phone.

4.3

Delivery was not be good , groceries were left unattended, one substitute item was not on order, by calling it was resolved within a few minutes.

User's recommendation: Call & speak to a human.

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#3820915

Location

Indianapolis, Indiana

Preferred solution

Let the company propose a solution

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Diversity of Products or Services	2/5
Turnaround Time	2/5
Product or Service Quality	2/5
Website	2/5
Value for money	2/5

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"My order did. It accept my food stamp"

"Horrible on communication for a refund I have been waiting for about 4 Mo this now and they tell you on a daily basis they are escalating and you will receive 24/48hrs been waiting since May 2022!"