Most helpful review
New Reviewer

Charged for a Membership I did not authorize

Update by user Feb 07, 2018

In my complaint I said I sent an email to Shopper@***.net and that email is no good. I then tried to send it to Shopper@***.com and that also did not go through.

On the telephone message - there is no .com or .net - so, it is an email that is USELESS. STILL A SCAM!!!...

View full review
View full review
59 comments
#2169614

Same thing happened to me, except it was charged to a credit card number that's not mine. I will be reporting this, so an innocent card holder doesn't get stuck with something fraudulent attached to my name.

View more comments
ID
#1184538 Review #1184538 is a subjective opinion of poster.
Location
San Francisco, California
Service
Instacart Customer Care
Pros
  • Having groceries delivered
Cons
  • Totally disinterested customer service
  • Poor quality
  • Fraudulent charge for membership i did not authorize
Reason of review
NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT
Loss
$149
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot access my account.

This is an older account that I haven't used and I need to know if I can use/activate it or if I must close it and reapply

User's recommendation: Waiting to make contact.

View full review
ID
#3862621 Review #3862621 is a subjective opinion of poster.
Location
New Windsor, New York

Horrible on communication for a refund I have been waiting for about 4 Mo this now and they tell you on a daily basis they are escalating and you will receive 24/48hrs been waiting since May 2022!

Horrible communication!!! Waiting for a refund since May tell me daily its escalated and will receive within 24-48 hrs yet I still have never received!
View full review
ID
#3855690 Review #3855690 is a subjective opinion of poster.
Location
The Bronx, New York

Deactivation on account

It's been over a week I can't get any response. Have made many attempts to contact you you get this resolved
View full review
ID
#3851389 Review #3851389 is a subjective opinion of poster.
Location
Lakeland, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service sucks

Representative argumentative and refused to help me. She refused to transfer my calls and said there was nothing else she could do for me
View full review
ID
#3847518 Review #3847518 is a subjective opinion of poster.
Location
Hutchinson, Kansas
New Reviewer

My order did. It accept my food stamp

There was a issue with my split payment it did not accept and charged me full amount on my account!!!

User's recommendation: To check your order and details to your account.

View full review
ID
#3847325 Review #3847325 is a subjective opinion of poster.
Location
Houston, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Target has nothing that I want. They are all out of most of my first choices so far

The shopper was in the beginning of the process and target did not have the first five or six items and no good replacements because Im trying to stick to organic. Target was already low on organic before I placed my order so the pickings were slim in the beginning. Target had no notices that they were low on these products. I did not want to pay even 75% on products that were not as healthy as I originally chose. The shopper was great. I will re-order from Wegmans tomorrow.

User's recommendation: If you want mostly organic groceries don’t shop at target because they are always out.

View full review
ID
#3844467 Review #3844467 is a subjective opinion of poster.
Location
Vestal, New York
Preferred solution
Full refund
New Reviewer

Peremptory blocking of a shopper account

I would like to ask you to reconsider my appeal regarding the blocking of my account. I am very sorry that I was not able to provide a picture of my identification in time, as I was on my way to the store at that time. And in order not to create an emergency, I sent a...
View full review
View full review
ID
#3842908 Review #3842908 is a subjective opinion of poster.
Location
North Port, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Livid about instacart shopper

She spent my money recklessly. Cost me around 40 to 50 dollars. How dare she. Why is that ok? Kroger refunded 30. Think instacart should take care of rest. Half of order was substituted. Didn't even wait for some approvals. I wasn't given option to disapprove. Her name...
View full review
View full review
2 comments
#2232225

Well as the old saying goes, if you want something done right, get off of you )$#@$ , go down there and do it yourself. What a lame complaint from a lame person that no one likes.

View more comments
ID
#3842388 Review #3842388 is a subjective opinion of poster.
Pros
  • Groceries were delivered
Cons
  • So far everything
  • Shoppers not qualified to read orders correctly
Loss
$50
Preferred solution
Let the company propose a solution

Did not know that I had not completed checkout and was not notified

Checkout procedures were vague and there was no way to respond on the website Kept telling me that I did not confirm

User's recommendation: Be careful about to let buyer know that the order needs to be confirmed.

View full review
ID
#3841829 Review #3841829 is a subjective opinion of poster.
Location
Chicago, Illinois

Trouble getting started

I signed up for instacart, a few weeks later they sent me a instacart debit card. I activated the card and took the short classes they require you to take prior to getting started. Once I went to actually get started shopping it began showing me a error message they...
View full review
View full review
ID
#3841159 Review #3841159 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

I'm still unable to use my account

I'm still unable to use my Instacart account. As I have been locked out of my account for over three months now somebody please contact me so we can fix this constant problem thanks.
View full review
ID
#3839776 Review #3839776 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing Items

On August 6, 2022 I placed an order with Instacart for 4 items from Fresh Market. An order was delivered but not my order. Called Instacart CS. Agent agreed to send the exact order in two hours. Put me on hold for 25 minutes to return with the matter had to be...
View full review
View full review
ID
#3830097 Review #3830097 is a subjective opinion of poster.
Location
Alexandria, Virginia
Loss
$84
Preferred solution
Full refund
New Reviewer

ORDER CANCELLED FOR NO REASON

I typically love Instacart. I placed an order today and even chatted with my shopper..I was watching the progress, and she was done and ready to check out. Then out of the blue, I got a message that my order was cancelled. I called customer service, and they could not...
View full review
View full review
ID
#3829168 Review #3829168 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Preferred solution
Let the company propose a solution

Multiple holds on my credit card for orders i did not receive

Instacart - Multiple holds on my credit card for orders i did not receive
I am beyond frustrated with your company. Yesterday i paid $150 for items that I only partially received and on the app it shows i only paid $110z Today i was charged another $55 dollars for an order i was trying to place that never went through. Credit one cancelled...
View full review
View full review
ID
#3827111 Review #3827111 is a subjective opinion of poster.
Location
Fuquay Varina, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Good customer service issues w/delivery was resolved within a few minutes, by phone.

Delivery was not be good , groceries were left unattended, one substitute item was not on order, by calling it was resolved within a few minutes.

User's recommendation: Call & speak to a human.

View full review
ID
#3820915 Review #3820915 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article