Instacart

As with all gig delivery platforms, these companies continue to set up orders negligently with customers in a manner detrimental to the service provider's end and the customer. Just like a pizza place, a person should be compensated by each customer with a minimum $12 delivery fee for any order in a 10-mile radius for pick-up and delivery.

An extra bump of $10 to the driver for every 10 miles over the 10-mile radius. They fail to provide this. Liability for quality control and refrigeration should fall on the platform, primarily due to engagements in obvious negligent lack of disclosure of all required parameters related to potential turnaround times required for food pick-up and delivery time safety to any independent contractor driver before acceptance of any batch. A driver needs to know: 1.

Turnaround time for each and every customer expected and negotiated. 2. Total perishables included in each customer order individually. 3.

That a minimum of $12 will be guaranteed to drivers before other current order compensation structures are calculated for every separate customer order individually, especially when bundled along with a $10 minimum bundle processing fee for the driver in multi-batch bundling when food safety can be realistically maintained and understood by all customers party to multi-batch bundling. These companies fail to disclose to customers that in current multi-batch bundling practices, greater risk for spoilage exists due to increased vulnerability to weather, store outages, and traffic, etc., and that it is recommended that 1 driver per 1 order is best recommended. They engage in false advertising that fails to represent Instacart, for example, as more expensive and a convenience service only, not designed to be a discount service. Recently, Instacart in particular sent out an email demand to all its independent contractors of a new contract without discussion, putting further liability on its drivers who have no say in routing practices, turnaround times negotiated, or perishable quality control in multi-batch bundling, not to mention no intention to provide drivers with additional compensation required for this unfair transfer of liability.

The platforms continue to try to insulate legally from their due liability obligations to both consumer and driver as the order generating and composition entity. We definitely need legislation to fix this. Otherwise, lots of innocent individuals will take the fall for platform negligence practices. Instacart is currently denying shoppers access to discuss modifications to an agreement for service for adequate understanding, with an electronic signature or bump of platform deadline.

I have made every attempt to contact a real person, so I am providing evidence of signing under duress and temporary changes of delivery policy on my end to protect my business exposure. This may result in being forced off the platform.

I placed an order for Kroger delivery from Instacart on Sunday, March 23rd. My Instacart shopper was doing multiple orders at once.

She accidentally switched our orders, and I received a completely different order, none of which I ordered. I took pictures and a screenshot of messages that I sent to the shopper 3 minutes after delivery. I provided both to support, in which they said they'd do a redelivery, just for me to receive an email an hour later saying I'm not eligible for a redelivery or credits.

Attached, you will find a picture of what I received and the screenshot of me messaging the shopper 3 minutes later. I'm contacting the Consumer Protection Agency.

I was working for instacart. I went shopping for 75 items and took me damn near all day at the end of it I went to pay for it their card didn't work so after four times of me trying to get this card to work. I wound up paying for it myself so I wouldn't lose the money for a shopping all that time they later told me that it would take 7 to 10 days to even get my money back and now they're not answering me they're not even bothering it pick up the phone or nothing they're not emailing me or nothing they won't reimburse my money nor will they pay me for the work that I did I need I want to be reimbursed j and I want a little bit for pain and suffering for every day that I have to wait this is the worst company in the world

I pay for my instacart plus membership monthly, I order from them regularly, I even called just to compliment the drivers that do well. So please tell me why when a driver messed up my order this last time I was told that there was nothing they could do to help me?

I was missing items, My milk was spoiled, and my cantaloupe was so bruised that I could barely get anything out of it that was salvageable. But they don't think that that's enough to have to either replace anything or give it any kind of refund. I'm so very disappointed in them I thought way more and way better of them until this incident. Also they told me that I need to update my settings so that if the driver can't find one of my items that they can replace it.

Okay that's fine, but what about my *** that's missing and I'm still paying for?

Hmm doesn't make a lot of sense no does it? Shame on you instacart shame on you.

I ordered a product that was at a 1000 mg concentration. I paid for that product.

There is an invoice from Instacart for that product that shows I paid for a 1000 mg version of the product. What I received was the product at half the concentration I.e., only 500 mg. When I noted the discrepancy, I immediately contacted Instacart customer service, supplying them with pictures from their advertisement on Google as well as their receipt to me, both clearly showing I ordered and paid for a product of higher concentration. One week later, they have done nothing to rectify the situation.

I know I should have checked them out.

See what Reddit has to say about Instacart. Truly unethical beings.

I am sick of being lied to by their robo scripted customer service . I've been waiting almost 2 days and told THREE times, yeah 3, that a shopper was shopping my order when nobody has even picked up my order.

. BECAUSE they didn't want me to cancel my order. Wtf. Now its been rescheduled AGAIN.

And supposed to be here by 7:55 but its currently 7:48 so again they lied. I am pissed and that is terrible service and this is exactly why I won't pay for instacart plus. The only thing that one of the 4 people I spoke with offered was free delivery on my NEXT order? No thanks.

There won't be a next order. I Am more than frustrated right now and trying real hard to keep it together ,. Hey instacart, if you don't have anyone that wants to come out to my area then PLEASE remove your services and ads from this area!!!

I've used Uber and even DoorDash and had a few issues here and there but instacart has been nothing but lies and bs since I tried them. Unfortunately instacart is the only delivery service available in my rural area, but they are definitely not worth the trouble that comes with attempting to use them.