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Instacart - Customer care

Instacart - Customer care
Instacart - Customer care
Instacart - Customer care
Instakart customer care number 9892624270 Instakart customer care number 9892624270
5.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1450538
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Instacart in Philadelphia, Pennsylvania - Unable to pick hours

I received an email stating that my account is active but I tried since pick hours and it keep showing up on my screen : ( you must be hired to claim hours).
#1450153
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Instacart - Worst service ever!

I have tried Instacart twice and both times an hour before pickup, I was instructed to reorder/reschedule my order as they didn't have enough staff! This service is meant for the ease of the customer and twice now I have had to adjust my schedule to fit Instacart! UNACCEPTABLE. The demographic that this service is geared towards is working professionals and those with little time in their schedules for grocery shopping. I called customer service and all they could do was apologize. I am aware of the $10 credit; however I feel that is hardly acceptable for the adjustment to my work schedule and time taken away from my children's busy after school activities. For a customer service business this company is severely lacking. Wegman's corporate office has been made aware.
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Turnaround Time
Website
#1449636
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Whenever you call Instacart and speak to someone they are simply just there as humans answering a phone. They will take you nowhere. Not once had i had a positive experience calling Instacart. I feel bad for the full service shoppers (who shop +drive your groceries)...
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2.5
#1448764
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Instacart - Worst customer service I ever witnessed

I was charged a $11.95 delivery fee even though it showed the delivery fee was waived and the total fee was $0.00 when I pushed "place order". After I was sent a delivery I was charged $11.95 without notice or permission to charge my card. I emailed and called customer service to only have them tell me they WOULD refund, I said thank you and that I will not be shopping through this service again the customer service representative changed his mind and refused to give me a refund. The talked over me, raised his voice. I felt he was violent and angry. I would not mind paying $11.95 for delivery if that was on my total bill, but since it was my first order it showed no delivery fee based on a promotion. The fact that I was later charged i feel is theft and false advertisement.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1448548
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Instacart - I want to sign up as an in-store shopper only

I was talking to a representative and was suddenly disconnected.
#1448370
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Instacart over charging per item big time. I was able to get a paper receipt and realized that they over charged me big time. $50 difference. Wow !!!!!
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Anonymous
SAB Boston

Had the same experience. Instacart is a convenient service but be aware that not all charges are full disclosed up front. The company tells you that you will pay a service fee...

1.0
#1445884
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Instacart - Stalked by insta cart worker for items missing

I had items missing on both my orders. When I called to let the company know I had the instacart worker ring my doorbell in my private building and was standing there smirking telling me he was standing there listening to me "talk *** about him." I feel very unsafe after using this service. Please be warned.
#1445164
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Instacart - Overcharging & Quality of Shopper

Overcharged for many items compared to advertised prices at my Market 32 store. Also, have had different shoppers show up - not the ones the web site said doing the shopping. Plus had another person with them 3 or more times. Was very *** Are background checks done on Shoppers? Perhaps they should be.
1.4
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I liked
  • Fact tha you can order online and get next day delivery
I didn't like
  • Quality of some shoppers
  • Overcharge from original price
#1444902
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Contact Instacart

Mailing Address:
Instacart
50 Beale St. Suite 600 94105
San Francisco, California 94105
United States
Phone:
(888) 246-7822
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Instacart - Need to change my phone number

I would like to change my number to sign into the shopper app
1.0
Details
Customer service
Website
#1444746
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