Instacart
Instacart Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instacart has 2.0 star rating based on 2536 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Instacart to a friend or colleague.
- Rating Distribution
Pros: Convenience, Convenient, Delivery.
Cons: Customer service, Bad customer service, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Instacart has 2.0 star rating based on 2536 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Instacart to a friend or colleague.
- Rating Distribution
Pros: Convenience, Convenient, Delivery.
Cons: Customer service, Bad customer service, Poor customer service.33% of users think that Instacart should improve its Customer Service.
50% of users say that they won't use Instacart in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t use it they won’t help and don’t care", "Don't deal with Instacart!", "NOOOOOOO", "Save yourself to trouble working for these people they will not pay you and if it comes down to it they will not reimburse you whatsoever they're not for people that are trying to make money they're just trying to rip people off and have you work for free", "Don't go through Instacart. Their too stupid to accomplish this task".
Most users ask Instacart for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Advertising
Company fixed the issue and I have been provided with apology. I'm not exactly sure how the problem was resolved but it was.
A short while after posting on pissedconsumer my comment got trolled. A bit suspect. I have a feeling it was from MapleBear Inc. The advertiser I was complaining about.
Because I received an email from possedconsumer that stated instacart did not read my complaint. Thank you Pissedconsumer for your platform because since posting, I have not heard that obnoxious ad one time
I have been so overwhelmed with obnoxiously loud Instacart commercials on my YouTube that I can't stand it anymore. I click block ad.
I've done it at least 20 times yet the same obnoxious commercial replays over and over. How did you like reading that? Now blast at full volume with an obnoxiously loud song behind it. It's so bad.
It makes me want to cancel my Instacart membership. Your advertiser is a complete jerk and disrespectful to your customers and you seriously need to have a conversation with those people. When your advertiser makes people hate your company, you might want to go elsewhere.
MapleBear Inc.
is the name of the offender. MapleBear Inc. Your advertiser is disgusting, disrespectful and really a bad look for Instacart. How many times do you think I should have to listen to that stupid commercial in a day?
40? Yeah, I really do want to cancel my membership because of MapleBear Inc.'s ad practices.
Your horror show advertiser. If I do that do the ads go away or do I have to cancel YouTube also?
- Delivery
- Mistakes on deliveries
Preferred solution: Do something about the obnoxious advertising practices on YouTube that drive customers to hate you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAin’t no one get on the phone to help me
I just started doing Instacart. Somehow, it was a card that is not working now where they sent my money, so I put the card that I'm using now, and hopefully the money can return to the new card. That is what I'm asking?
Preferred solution: Full refund
User's recommendation: Don’t use it they won’t help and don’t care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRelieved wrong order
I've chatted with multiple representatives. One of the last one being a chat representatives, which told me he'd process the redelivery just for me to receive an email the next day saying they couldn't.
So I called support, was put on hold for 20 minutes for a supervisor just to be told a supervisor will call me back. Waited hours and nothing so I called again just for the agent to tell me I cannot speak to a supervisor that I have to wait on the outcome of the appeal I submitted which I'm sure will be denied AGAIN
She accidentally switched our orders, and I received a completely different order, none of which I ordered. I took pictures and a screenshot of messages that I sent to the shopper 3 minutes after delivery. I provided both to support, in which they said they'd do a redelivery, just for me to receive an email an hour later saying I'm not eligible for a redelivery or credits.
Attached, you will find a picture of what I received and the screenshot of me messaging the shopper 3 minutes later. I'm contacting the Consumer Protection Agency.
- Crooks theifs poor customer service ignorant shoppers that ignore you
Preferred solution: Deliver product or service ordered
User's recommendation: Use someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company ripped me off for 350
I was working for instacart. I went shopping for 75 items and took me damn near all day at the end of it I went to pay for it their card didn't work so after four times of me trying to get this card to work. I wound up paying for it myself so I wouldn't lose the money for a shopping all that time they later told me that it would take 7 to 10 days to even get my money back and now they're not answering me they're not even bothering it pick up the phone or nothing they're not emailing me or nothing they won't reimburse my money nor will they pay me for the work that I did I need I want to be reimbursed j and I want a little bit for pain and suffering for every day that I have to wait this is the worst company in the world
Preferred solution: Full refund
User's recommendation: Save yourself to trouble working for these people they will not pay you and if it comes down to it they will not reimburse you whatsoever they're not for people that are trying to make money they're just trying to rip people off and have you work for free
Don’t instacart in New York the pay’s suck big time!!!they want to pay only 11dollars for one hounded items and two miles it really sucks and it’s not even fair at all. I am not making this *** up!!! I liked instacart in the beginning but now I *** hate it because they don’t even care!!!
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReally horrible customer service!!
Still have not heard a thing from instacart. So I did what I said and found elsewhere to go.
I am now with Doordash and believer me 1000% better than instacart could ever think of being!!! I highly recommend Doordash!!
I was missing items, My milk was spoiled, and my cantaloupe was so bruised that I could barely get anything out of it that was salvageable. But they don't think that that's enough to have to either replace anything or give it any kind of refund. I'm so very disappointed in them I thought way more and way better of them until this incident. Also they told me that I need to update my settings so that if the driver can't find one of my items that they can replace it.
Okay that's fine, but what about my *** that's missing and I'm still paying for?
Hmm doesn't make a lot of sense no does it? Shame on you instacart shame on you.
- I have no pros
- Dont care about their customers
Preferred solution: Full refund
User's recommendation: Make sure you know what you're getting when you're getting it because if your driver messes up they make sure to let you know that they don't care. Doesn't matter if you're loyal customer or not they don't care if anybody messes up they just take your money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInstacart delivered the wrong product.
No calls. No emails. There was 1 email right after I contacted them but they have done nothing since.
There is an invoice from Instacart for that product that shows I paid for a 1000 mg version of the product. What I received was the product at half the concentration I.e., only 500 mg. When I noted the discrepancy, I immediately contacted Instacart customer service, supplying them with pictures from their advertisement on Google as well as their receipt to me, both clearly showing I ordered and paid for a product of higher concentration. One week later, they have done nothing to rectify the situation.
I know I should have checked them out.
See what Reddit has to say about Instacart. Truly unethical beings.
- Fast service
- Dishonest business practices
- Reluctant to resolve problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Campbell River, British Columbia
Accepted orders are going missing and the 2 specialists today did not help me.
Hi. I accepted an order today.
It was worth $26. As I was starting my vehicle, it disappeared. I went to the help page and spoke with Specialist Landry. After explaining that orders have been going missing many times lately, he added $5 to my account.
I thanked him, and, indeed, the money was there. I closed the chat and gave him a 5-star review. Suddenly, that $5 was missing from my account. So, I started a new chat with Specialist Monika.
She informed me that I would receive the money tomorrow on my monthly top-up.
However, she didn't say goodbye, and as I was asking something, she left the chat. Please help.
User's recommendation: I would like to recommend that instacart treat their shoppers better!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Mi cuenta m pidió rostro l coloque y a hora n m quiere abrir estoy preocupado
Buen día, hoy mi cuenta de Instagram me pidió mi rostro. Lo coloqué, ahora no me quiere iniciar sesión.
Necesito solucionar esto, porque necesito trabajar. ¿Me pueden ayudar a solucionar el problema? Tengo a mi hija embarazada y es nuestro sustento.
Quiero y necesito trabajar; me urge. Necesito recuperar mi cuenta lo más pronto posible.
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Verified ReviewerLousy service in Altoona, Iowa
I usually had good experiences with Instacart in Des Moines, Iowa, but with only two exceptions my orders in Altoona, Iowa, have been horrible experiences. Shoppers left numerous items out, and ignored my requests to substitute.
Some shoppers didn't bother putting items in bags, simply left items (FOOD) on the hallway floor.
The topper: yesterday I went to the website's live chat, and the customer service rep. couldn't or wouldn't tell me what an additional charge was for- my receipts said 'Order Delivery ID,' ranging from $3.46 to $18.03; I've never ordered 'high-value items,' never been asked for signature or my ID card, all I can figure is they've charged me for taking a picture of the items after leaving the items in front of my door.
I also want to add: it seems most of the Instacart shoppers take multiple orders at a time so they can get tips from as many customers as possible while shorting customers on service.
- Bad service
Preferred solution: Apology
User's recommendation: Don't deal with Instacart!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenville, North Carolina
Cos have a problem with the app
The app is giving me problems sense yeasterday and they gave me a free month and I need groceries and the app been given me the same message
User's recommendation: It’s been good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon a $300 visa gift card for survey
I won a gift card for completing a survey and had to answer a math question, which I did, but heard nothing back. It's been almost a week of trying to get my winnings from them.
I keep getting the run around from support. I emailed the sweepstakes and got nothing back. Everything with this company is like pulling teeth and very stressful. The customer service is awful.
It seems only with Instacart do you win something and don't receive your winnings.
After I receive my $300, I will be closing my Instacart account and won't use them again. DoorDash, Uber, and Skip all provide grocery delivery in my area, so it's time to move on to more respectful and competent platforms.
The total disrespect and outright lies from customer service are surprising - I'm amazed Instacart is still operating. Management might want to get a hold of themselves before people stop using Instacart.
- Convenience
- To many to list- customer service is awful they lie to you
Preferred solution: My winnings sent to me
User's recommendation: Just use another service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMajor issues
My overall experience is that all of their customer service agents were sending me in circles and giving me bad information. They kept telling me to log into the app to contact the correct customer service because they could not help me, but the issue was that I could not log into the app.
This meant I could not get to the correct customer service.
I am currently dealing with an executive escalation department. If they actually fix the issues then I will revise my review, but so far they have not done anything other than contact me.
This has gone on for a week in circles with no help and I find it really had to believe that your company has such inept people working in it that someone can not connect me to the right person.
ISSUE:
I am trying to sign up as a full service shopper/delivery person for instacart, I signed up online. short form, by entering my name. email address and phone number and clicking submit. Then I scanned the qr code and downloaded the app.
The app had a login button. I clicked said log in button. It told me to input my phone number. I did.
I then clicked send. The app sent me a verification code. I input said verification code, and it told me that the "phone number or password is incorrect". Everything is absolutely correct.
THERE IS NOWHERE TO CONTACT CUSTOMER SUPPORT without getting past that login screen.
I contacted customer support through the regular support as if I was a consumer placing an order.
THAT customer support told me that they can not help me and that I needed to open the app and click the (?) icon or the headset icon in the upper left or right corner. THERE ISN"T ONE. I sent the rep screen shots showing that there is not either icon on any of the screens I can access and her answer is "well, I don't know what to tell you. that is how it is done.
we can't help you here".
Then, just to make sure that it was not a problem with the email or phone number because I initially used my google voice number, I created a different account, with my regular phone number and a different email address and I got exactly the same result.
I even contacted your customer service people at the phone number for senior help and THEY could not even provide a phone number, email address, or even the corporate address for me to send a letter snail mail to resolve this issue!!! What kind of company has customer support that doesn't provide contact information when something is NOT working like it should be working???
This is flat out ridiculous.
I would like to finish the process of setting up my account to be a full service shopper. PLEASE FORWARD THIS TO THE APPROPRIATE HELP SERVICE AND HAVE THEM GET IN TOUCH WITH ME.
- I cant find any right now
- There is no way to resolve the issue
Preferred solution: I want the issue straightened out so I can finish signing up as a full service shopper but more so I would like the company to SEE that they have created a system where people CAN NOT access assistance when there is a problem and they need to fix that.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREFUND,NO CREDIT
I WAS DELIVERED THE WRONG ITEM ONE OF THE ITEMS WAS FALSE ADVERTISEMENT ON THE FRONT OF THE PACKAGE IT HAS TWO SHOWING LIKE IT'S TWO OF THEM IN THE PACKAGE AND IT WAS ONLY ONE AND I ASKED FOR MY REFUND AND INSTEAD OF MY THEY WANTED TO GIVE ME CREDIT TOWARDS INSTACART INSTEAD OF GIVING ME MY FULL REFUND BUT I RATHER HAVE MY REFUND
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusing refund
SHOPPER STOLE MY GROCERIES ORDER SAID
DELIVERED BUT NO ONE EVER ARRIVED TO MY
HOUSE I HAVE CAMERAS AND I WAS SITTING
RIGHT AT THE DOOR INSTACART WILL NOT
REFUND ME EVEN AFTER I SENT IN MY PROOF AND
VIDEO SHOWING NO ONE EVER CAME TO MY
Preferred solution: Full refund
User's recommendation: NOOOOOOO
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible service…
Only in a serious emergency but otherwise no… I’ll use someone else…
- Gives problems to get funds
- Unwilling to refund customers funds
Preferred solution: Full refund
User's recommendation: Try somewhere else to go pickup yourself… Not worth it unless it’s a serious situation and you need to order…
Replying to
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Verified ReviewerResolved: Botched delivery
Company fixed the issue and I have been provided with apology.
I left specific delivery instructions with the order that I placed on Dec. 4 for grogeries from Wegmans on Peach Street in Erie, PA. Those instructions were very important. My husband is 76 and recovering from a stroke.
He has to use a cane for stability right now. I am 75 and have stress fractures in both feet. I can't get boots on. Right now Erie has about 3 feet of snow.
There is a path to our back door, and I left instructions to go through the driveway, up 2 steps, and to follow the walkway in order to leave the groceries at our BACK door. Your shopper left everything at our front door instead. This has caused us a huge problem. My husband tried to get the packages, but could only carry one at a time because he needs his cane.
He had to navigate a driveway entrance that had been recently plowed in, an icy street, and an icy front entrance. We couldnt open our front door because it is frozen shut. After his first attempt, I tried a chat with Instacart to see if you could send someone to get our groceries to the back door. First the chat person seemed to accuse me of not making my instructions clear enough.
They were clear and succinct and to be any clearer i would have had to draw a map. Your shopper just blew them off. I was unaware that she was arriving because my husband misplaced the mobile phone (we only have one), and when found it was in desperate need of a recharge. In the mean time, i kept checking the back door to see if my order was delivered.
I was on a chat for almost 2 hours with no satisfactory resolutions, just apologies. I had no one else to call by that time because it was too late. Because I was afraid that my groceries would freeze, I tried some local resources, finally calling the Erie police. Thankfully, they responded very nicely after explaining our predicament and sent someone to help us.
Its utterly ridiculous that Instacart is unable to send another shopper to a house in order to rectify a delivery problem. Normally I do my own shopping, but because we are in a snow disaster situation, we havent moved our car since Thanksgiving day. Thats why I started the 2 week trial with Instacart. If that's how you define customer service, you need to reexamine your mission.
You are a service business that doesn't always seem to know how to provide service. If I didnt need your help, I never would have signed on.
If you can't rectify a delivery problem, then you need to reevaluate your processes. I will not recommend your "delivery" service to anyone that I know, thats for sure.
- Convenient in a snow disaster
- Delivery does not read delivery instructions
Preferred solution: Deliver product or service ordered
User's recommendation: Have your phone available at all times. Make sure that when you order, your delivery instructions are concise (mine were).
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerArbitrary account lock of fully paid annual membership persists, 4 false promises of a call back
...only if my issue is resolved within 10 days.
Instacart needs to address this once and for all, and provide: (1) answers as to why my account remains locked, despite having reported no unauthorized activity, and (2) an explanation as to why I have had to call and report and hold and discuss and argue 4 times since DEC 2024, with a promise of a call back within 2 days each time, only to receive no call or email (3) a refund of the additional fees paid in connection with having to use an alternate temporary Instacart account rather than my existing membership account which carries all the fee savings and store discounts where I have registered store loyalty accounts, and (4) an apology from Instacart for relentlessly harassing me with the insulting nuisance requests and ongoing campaigning that I activate a new (second!) annual membership in connection with the temporary account I have been using since DEC.2024 while I await reactivation of my EXISTING fully paid up annual membership which remains LOCKED, and to which I am being denied access despite its being paid up in full in advance!, and (5) Instacart extend the duration of my existing membership term to reconcile the block of time I have been without access despite the period having already been paid for.
Nothing. Nothing.
Nothing. Nothing. I pay an annual fee outright every year since 2017, and at present I have been denied access to my account without explanation, and despite having sent requested documentation substantiating my identity...which itself is VERY ODD, considering I have had a membership fully paid up in advance every year since 2017.
Who the *** do they think I am at this point? My next stop is the attorney general consumer affairs office in DC.
I have also just finished my compliant which will be filed with the FTC by the end of the week.
Instacart has wasted my time, denied me service, and most importantly, has breached their contract with me.
Good luck Instacart...you will need it at this point!
Jeffrey P. Rockett, Esq.
- Nonresponsive
- Uncooperative
- Unfair trade practices
Preferred solution: Why account remains locked, why I had to call and report 4 times since DEC2024, why false promise of call back within 2 days everytime, refund additional fees paid in connection with using 2nd nonmembership account rather than my existing membership
User's recommendation: Just avoid the service ...spare yourself the headache.
About
Instacart is a privately held company which offers grocery delivery services. It was founded by Apoorva Mehta and Max Mullen in 2012. The headquarters is based in San Francisco, California, United States. Instacart serves customers nationwide. The company cooperates with the following stores: Whole Foods Market, BJ's Wholesale Club, Petco, Market Basket, and others. There is an Instacart application for mobile devices with Android and Apple operating systems. It is possible to cancel an order. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use Android Pay and Apple Pay. Order status can be tracked in personal profile on the company website and in mobile applications.
Instacart is ranked 58 out of 428 in Food Delivery category
USA, Asia, Canada
Instacart FAQs
Buyers can create their shopping list on Instacart. This is picked up by a shopper who purchases these items for the buyers. Once the purchase is made, buyers share their approval, and the package is delivered to their doorstep. For any concerns, the Instacart HQ representatives are just a call away.
Instacart works with many retailers such as Albertsons, ALDI, Costco, CVS, and more. You can start by scheduling delivery from 9 AM to midnight. Once you schedule your delivery, the app's algorithm checks the shopper's availability, store service hours, and order type. Once the order is confirmed, the shopper delivers the groceries to your doorstep. If you want to schedule a pickup from the store or selected location, you can do so. For any concerns, contact Instacart hq.
Start the Instacart subscription cancellation process by logging in to your account using the app or website. If you are an existing member, click Account at the bottom of your screen and select Your Membership. Next, head to the Manage your membership under the Instacart+ option, where you can change or cancel your subscription.
Instacart is a publicly traded company, and Apoorva Mehta is its largest shareholder. He also co-founded the company with Max Mullen and Brandon Leonardo.
The average waitlist for Instacart is two to four months. However, this period varies from one application to the other. If you are still waiting to hear from the company, contact the support team by contacting the Instacart headquarters.
To deactivate your Instacart account, head to the Privacy Management Portal in your Instacart Shopper app. Click on the Account button on the bottom right and select Profile. Next, click on Delete Account. After this, you will receive an email in which you have to choose Confirm. This must be done within seven days, or you must start the Instacart account deletion process again.
You have to be at least 18 years old or older to be able to work for Instacart.
To apply to shop and earn, you must sign up and create an account on the official website. You must be 18+, eligible to work in the US and have access to a delivery vehicle. Then, take your driver's license photo and enter your bank account details to get paid. Wait for the account to get approved. If you are still awaiting a response, contact the company's representatives at the Instacart corporate office.
Instacart was founded in June 2012. The Instacart headquarters address is 50 Beale Street, San Francisco, California, US.
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Then cancel and move on with your pathetic life. You will NOT be missed.