Instacart Reviews

Show reviews that mention
order service customer delivery account customer service items groceries shopper card
Filter review
  1. 801 reviews
  2. 242 reviews
  3. 135 reviews
  4. 78 reviews
  5. 93 reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
Explore video interviews
Update by user May 07, 2020

I want all my fees plus the money I lost refunded

Original review posted by user Apr 07, 2020
My shipper said he left my order at my door. He did not leave it at my door, he took a picture of the apartment he left it at but it was not my apartment. I have no idea whos apartment he left it at. I tried to call...
View full review
View full review
Comment
Helpful 7 Not helpful 0
3 comments
#1882560

I would take a photo of your apartment door & contact them via email so you can send the photo to verify items not left at your door

Reply
1 0
View more comments
Featured
ID
#1859015 Review #1859015 is a subjective opinion of poster.
Service
Instacart Vehicle Driver
Pros
  • No pros
Cons
  • Delivered to the wrong house
  • Totally disinterested customer service
Loss
$60
Preferred solution
Full refund
Most helpful review
New Reviewer

1.0
Update by user Feb 07, 2018

In my complaint I said I sent an email to Shopper@***.net and that email is no good. I then tried to send it to Shopper@***.com and that also did not go through.

On the telephone message - there is no .com or .net - so, it is an email that is USELESS. STILL A SCAM!!!...

View full review
View full review
Comment
Helpful 0 Not helpful 0
50 comments
#1882359

I too was fraudulently charged a membership of $99! My bank reversed the charges and is investigating

Reply
0 0
View more comments
ID
#1184538 Review #1184538 is a subjective opinion of poster.
Location
San Francisco, California
Service
Instacart Customer Care
Pros
  • Having groceries delivered
Cons
  • Totally disinterested customer service
  • Poor quality
  • Fraudulent charge for membership i did not authorize
Reason of review
NO CUSTOMER SERVICE, Buggy Website, SCAM, UNAUTHORIZED CHAGE ON ACCOUNT
Loss
$149
Preferred solution
Full refund
New Reviewer

Payment issues

I haven't recieve a payment for the week 225.02 week of June 27- July 2.The payment or direct deposit fail so I have to update my bank info.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2709639 Review #2709639 is a subjective opinion of poster.
Location
Olympia, Washington

Comunicación

2.8
La comunicación es pésima-Fuente Y;; ametropía; AP; gramoramoamAntiguo Testamento; se necesita mejor comunicación con las personas que estamos detrás del volante la comunicación es fatal es pésima aún no logro comunicarme con algún representante que resuelva mi problema

User's recommendation: Comunicación.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2708367 Review #2708367 is a subjective opinion of poster.
Location
Chicago, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Do you realize the number of shoppers who don't give a damn about you as a customer? The majority of shoppers I have had to deal with could care less about my order. I have had only 2 that I have been pleased with. My reviews may not show as much because I simply tried...
View full review
View full review
Comment
Helpful 0 Not helpful 0
ID
#2707438 Review #2707438 is a subjective opinion of poster.
Pros
  • Great service as long as you get a good shopper
Cons
  • Worst shoppers
Preferred solution
Deliver product or service ordered
New Reviewer

Didn't approve you taking 99.00 out of my bank

Would like a refund $99.00 did not approve this transaction #240113****700003****232 Would like a refund I cant afford this Im on chemo dont need this stress Please refund my money R Abraham

User's recommendation: Nothing.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2704347 Review #2704347 is a subjective opinion of poster.
Pros
  • Lack of customer service
Cons
  • Changed approved transaction amt
  • Money loss
Loss
$99
Preferred solution
Full refund
New Reviewer

Cant get into my acct

I am trying to be a shopper but cant even get in to my account to get started. Is there i can call to talk to a person
View full review
Comment
Helpful 0 Not helpful 0
ID
#2701968 Review #2701968 is a subjective opinion of poster.
Location
Newark, New Jersey

Questions regarding applications

I looked on the internet for instacart and they have tpu start filling out a questionnaire then referred you to an app that says you already have an account and you cabt move forward

User's recommendation: Only have one place to become a shopper.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2701920 Review #2701920 is a subjective opinion of poster.
New Reviewer

Left me broke for 2 days

1.0
Your Visa **** card was temporarily authorized for $35.00. Your statement will reflect a final charge within 7 business days of order completion. This order left me no money since the total was under 20 dollars. I am on a budget.OD

User's recommendation: DO NOT USE UNLESS YOU WATCH YOUR ACCOUNT 7 DAYS STRAIGHT.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2698120 Review #2698120 is a subjective opinion of poster.
Cons
  • Doesnt disclose or make it clearly stated when signing up
  • I did not get a refund or credit for an order i did not receive
Loss
$35
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Account Deactivated

Hi I shopped for Instacart and my account was deactivated. I appealed the decision but I was never fully briefed on the reasons why. My appeal was denied and I would like for Instacart to reevaluate and reinstate me as a shopper. When I started it was a learning curve and I feel that upon reinstatement I can excel to become a top performer. I look forward to hearing from you I hope you have a great day! Warm regards Freddy
View full review
Comment
Helpful 0 Not helpful 0
ID
#2693705 Review #2693705 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

My account was deactivated with no cause

Hi; my name is solina shabbir and my cell number 413364**** My account is deactivated I don't know why my account deactivated I received one time email issues is upload other picture I don't know about this picture by mistake my husband upload the picture.I don't know about this picture .I contact instacart alot of time and no any response.I need back my job .thanks
View full review
Comment
Helpful 0 Not helpful 0
ID
#2693359 Review #2693359 is a subjective opinion of poster.

Unauthorized charges

1.0
I keep getting charged every month for an Instacart subscription I did not sign up for and no matter how many times I call and complain it seems to reoccur monthly. I also never got any of my money back

User's recommendation: Just don’t use them. Let them die out.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2693106 Review #2693106 is a subjective opinion of poster.

Theft of Gift Card funds by Instacart and the refusal to replace them

2.3
On July 8th I redeemed a $500.00 gift card on Instacart. I spent $167.71 on three orders two on July 10th and one on July11. On July 17th I tried to place another order and the Instacart system was malfunctioning and not processing orders and was telling me to try my order again. I did not realize that each time I tried to reorder it was subtracting from my gift card. I now have a balance of $32.28. Where is my money???? I tried to call and was hung up on twice(after being on hold for 30min), as well disconnected twice during on-line chat!!!!!!! I am owed $300.00 and I want my money back.

User's recommendation: Don't trust this company.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2692907 Review #2692907 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Charged for a subscription I didn't agree to

1.3
I agreed to try instacart. I tried it once. I was charged for an item that I didn't want, so I decided that I didn't want to use it anymore. Furthermore, I deleted the app and gave the online shopping experience a negative review. The next thing I knew, I was charged for a 1 yr. Subscription, which I did not want. I called the help center and they said that it could take up to 1 year to take it off my Visa. This is unacceptable and ridiculous.

User's recommendation: Do not use this dishonest, sneaky company.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2692099 Review #2692099 is a subjective opinion of poster.
Pros
  • Deliver
Cons
  • Charge you for membership without your consent
Loss
$99
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Subscription

4.9
I am being charged a delivery fee when I order my groceries. I also am being charged a $9.99 fee on my bank account for delivery. Why is that?

User's recommendation: This is just a mixup. Love the service we get.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2691985 Review #2691985 is a subjective opinion of poster.
New Reviewer

Can't get into my accoun due to switching my phone service

2.0
I cant phone service so there for my number had to change as well and I cant get into my account because it sending notifications to my old number
View full review
Comment
Helpful 0 Not helpful 0
ID
#2688165 Review #2688165 is a subjective opinion of poster.
Location
Fort Mitchell, Alabama
New Reviewer

Your number doesn’t even work

1.0
Its taken months for my instacart to sign me up and nothings happened. And now your number isnt working, terrible company.

User's recommendation: Terrible.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2688164 Review #2688164 is a subjective opinion of poster.
Location
Dunlap, Tennessee
Preferred solution
Signed up

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article