Instacart

I ordered a product that was at a 1000 mg concentration. I paid for that product.

There is an invoice from Instacart for that product that shows I paid for a 1000 mg version of the product. What I received was the product at half the concentration I.e., only 500 mg. When I noted the discrepancy, I immediately contacted Instacart customer service, supplying them with pictures from their advertisement on Google as well as their receipt to me, both clearly showing I ordered and paid for a product of higher concentration. One week later, they have done nothing to rectify the situation.

I know I should have checked them out.

See what Reddit has to say about Instacart. Truly unethical beings.

I won a gift card for completing a survey and had to answer a math question, which I did, but heard nothing back. It's been almost a week of trying to get my winnings from them.

I keep getting the run around from support. I emailed the sweepstakes and got nothing back. Everything with this company is like pulling teeth and very stressful. The customer service is awful.

It seems only with Instacart do you win something and don't receive your winnings.

After I receive my $300, I will be closing my Instacart account and won't use them again. DoorDash, Uber, and Skip all provide grocery delivery in my area, so it's time to move on to more respectful and competent platforms.

The total disrespect and outright lies from customer service are surprising - I'm amazed Instacart is still operating. Management might want to get a hold of themselves before people stop using Instacart.

I am contacting you through this email because I am having an issue that I can not get help with and NOBODY seems to be able to connect me to the correct person or department to solve the issue. PLEASE FORWARD THIS EMAIL TO THE CORRECT DEPARTMENT SO I CAN GET HELP!!!

This has gone on for a week in circles with no help and I find it really had to believe that your company has such inept people working in it that someone can not connect me to the right person.
ISSUE:
I am trying to sign up as a full service shopper/delivery person for instacart, I signed up online. short form, by entering my name. email address and phone number and clicking submit. Then I scanned the qr code and downloaded the app.

The app had a login button. I clicked said log in button. It told me to input my phone number. I did.

I then clicked send. The app sent me a verification code. I input said verification code, and it told me that the "phone number or password is incorrect". Everything is absolutely correct.
THERE IS NOWHERE TO CONTACT CUSTOMER SUPPORT without getting past that login screen.
I contacted customer support through the regular support as if I was a consumer placing an order.

THAT customer support told me that they can not help me and that I needed to open the app and click the (?) icon or the headset icon in the upper left or right corner. THERE ISN"T ONE. I sent the rep screen shots showing that there is not either icon on any of the screens I can access and her answer is "well, I don't know what to tell you. that is how it is done.

we can't help you here".
Then, just to make sure that it was not a problem with the email or phone number because I initially used my google voice number, I created a different account, with my regular phone number and a different email address and I got exactly the same result.
I even contacted your customer service people at the phone number for senior help and THEY could not even provide a phone number, email address, or even the corporate address for me to send a letter snail mail to resolve this issue!!! What kind of company has customer support that doesn't provide contact information when something is NOT working like it should be working???

This is flat out ridiculous.
I would like to finish the process of setting up my account to be a full service shopper. PLEASE FORWARD THIS TO THE APPROPRIATE HELP SERVICE AND HAVE THEM GET IN TOUCH WITH ME.

I placed only two orders with Instacart when my account ended up flagged The first order the driver got into an accident and my items that were to be in the fridge were out of the fridge for about three or more hours The second driver didnt make a real attempt to deliver, just one call and nothing more Finally, they asked me to fill out a form where instead of giving me back my money they placed a random order to my home I had already placed the order the same day as the issue happened as it was an emergency Now why would a company not contact the customer??? Why order a random order to the customer without knowing if they are home Its gets worse They cancel the random order and asked me to fill out the form again once again instead of giving me my money back Its now been about two or more weeks with them just giving me the runaround and now they claim they dont see any of the forms when they sent out a random replacement order and they just dont see the second form So now I will have to fill out a third but this time Ill be taking a screenshot because they lie like crazy to keep customers money I will never use this company ever again unless its a extremely serious situation and even then Id rather take other steps before hand Absolutely horrible customer service and a company as a whole as they dont train their drivers nor hold anyone else but the customer accountable I wont even work for them anymore as if this is the way they treat customers I want no parts in it. Like train your drivers or have a talk with them on what they should be doing SMH Even Uber aint this bad

I am on a trial basis with Instacart. This is my second order.

I left specific delivery instructions with the order that I placed on Dec. 4 for grogeries from Wegmans on Peach Street in Erie, PA. Those instructions were very important. My husband is 76 and recovering from a stroke.

He has to use a cane for stability right now. I am 75 and have stress fractures in both feet. I can't get boots on. Right now Erie has about 3 feet of snow.

There is a path to our back door, and I left instructions to go through the driveway, up 2 steps, and to follow the walkway in order to leave the groceries at our BACK door. Your shopper left everything at our front door instead. This has caused us a huge problem. My husband tried to get the packages, but could only carry one at a time because he needs his cane.

He had to navigate a driveway entrance that had been recently plowed in, an icy street, and an icy front entrance. We couldnt open our front door because it is frozen shut. After his first attempt, I tried a chat with Instacart to see if you could send someone to get our groceries to the back door. First the chat person seemed to accuse me of not making my instructions clear enough.

They were clear and succinct and to be any clearer i would have had to draw a map. Your shopper just blew them off. I was unaware that she was arriving because my husband misplaced the mobile phone (we only have one), and when found it was in desperate need of a recharge. In the mean time, i kept checking the back door to see if my order was delivered.

I was on a chat for almost 2 hours with no satisfactory resolutions, just apologies. I had no one else to call by that time because it was too late. Because I was afraid that my groceries would freeze, I tried some local resources, finally calling the Erie police. Thankfully, they responded very nicely after explaining our predicament and sent someone to help us.

Its utterly ridiculous that Instacart is unable to send another shopper to a house in order to rectify a delivery problem. Normally I do my own shopping, but because we are in a snow disaster situation, we havent moved our car since Thanksgiving day. Thats why I started the 2 week trial with Instacart. If that's how you define customer service, you need to reexamine your mission.

You are a service business that doesn't always seem to know how to provide service. If I didnt need your help, I never would have signed on.

If you can't rectify a delivery problem, then you need to reevaluate your processes. I will not recommend your "delivery" service to anyone that I know, thats for sure.

I have spoken with Cust Service four times since DEC.4 2024, and each time I am promised that I will receive a call from some senior supervisor to whom my issue was escalated.
Nothing. Nothing.

Nothing. Nothing. I pay an annual fee outright every year since 2017, and at present I have been denied access to my account without explanation, and despite having sent requested documentation substantiating my identity...which itself is VERY ODD, considering I have had a membership fully paid up in advance every year since 2017.
Who the *** do they think I am at this point? My next stop is the attorney general consumer affairs office in DC.

I have also just finished my compliant which will be filed with the FTC by the end of the week.

Instacart has wasted my time, denied me service, and most importantly, has breached their contract with me.
Good luck Instacart...you will need it at this point!
Jeffrey P. Rockett, Esq.

I have countless times placed orders with this bogus business...and 15+ times I've not gotten my order. They cancel without consent.

They change the delivery window time even if pay extra for it. They don't fix the issues only try and bribe people with a bs credit that does absolutely nothing!

I just now placed an order and it sits in limbo as usual. No one "claiming" it. And they just keep cycling through and canceling or postponing.

No one wants to work anymore ?, then don't hire lazy people.

Don't have a company that cannot provide its sole purpose which is providing food and such to consumers.

There were times I was solely reliant on this service and had to go without because they just do not care about their customers at all!!!

When you call they're rude and don't bother to even speak English. They do nothing much like the shoppers apparently.

Worst company ever its a joke of a company.

My friends only son was killed in an accident. I wanted to send food and supplies to the home for when the family came.

Ordered a meat and cheese platter along with buns and everthing to go with it. Specifically asked in the notes to make sure they were home befor delivery, even communicated with driver. He left it on the front porch in 95 degree weather while they were not home and it spoiled. Was told by instacart how sorry they were and that I would get a refund, that they couldn't just redeliver.

So I ordered it again, paying the fee and delivery again. Was delivered properly.

Never got the refund and they are fighting me about it. As far as I am concerned any company that would do that does nor deserve a rating and everyone should know for using them what they could be getting into.

Unfortunately, I could not proceed with the delivery, because it did not show that it was in Wisconsin Dells until after I did the batch. It led me to believe that it was in the forest.

I have bad brakes and rotors; I would never have been able to make it out that far. I reached out to the customer and informed them of the situation, but they didn't answer the phone. I also texted them and left a message. Consequently, I called and asked them to cancel the batch, but received no reply.

I cannot reach out to you guys on customer service because it's not working when I tap on it.

I did return the items back to the store and got their refund back on the card. I just need someone to cancel this for me and please don't let it lower my percentage due to canceling.

I wanted to order some groceries from Costco as I know the products and have been a member for several years. So, I put everything in the cart and hit the 'order' button - hey, did you think it would be this easy?

Despite being a member with an account in good standing and having sent an email verification code? But no! The order was cancelled. They asked for a government ID with a photo and a CC photo.

How stupid can this be in the digital and AI era, with cell phones and QR codes? Gee, ask me to call you on FaceTime, it will be quicker and I will get my order the same day, as advertised!

These people have never heard that unsatisfied clients will not come back for business with them... well, they are about to!

I had started to create a budget for myself by buying grocery gift cards every month to properly manage my money. I bought a $100 Instacart gift card, which allowed me to upload the card information to my account.

However, when I went to place my order, it said my account was on hold until I could show proof of being the card holder for my previous first purchase that they denied. That purchase was attempted the year before and I no longer had that card. I've tried calling customer service, but they refuse to help me and continue to just hang up on me.

They essentially stole my $100. They are crooks and no amount of convenience is worth taking the risk on their poor business practices.