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Instacart

www.instacart.com
What is your customer experience with Instacart?

Instacart Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Instacart has 2.0 star rating based on 2551 customer reviews. Consumers are mostly dissatisfied.

  • 27% of users would likely recommend Instacart to a friend or colleague.

  • Rating Distribution
  • Pros: Convenience, Convenient, Delivery.
    Cons: Customer service, Bad customer service, Poor customer service.

View full overview ›

Media from reviews

Instacart - Activar mi cuenta
Instacart - Activar mi cuenta - Image 2As delivery driver, falsely reported as ‘missing items’ Instacart account being threatenedInstacart - Activate shopper cardInstacart - No puedo aplicar a driverInstacart - Refund not recievedInstacart - Refund not recieved - Image 2
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Is Instacart Legit?

Trust Score is
100 / 100

Our analysis shows that Instacart is legit, safe for consumers to access and is not a scam. www.instacart.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Instacart reviews to learn more about other consumers' experiences.

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Top Instacart Reviews

Positive Review

"I think I messed up on a customers order I sincerely apologize I will do better"

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I enjoy working for customers. I do my utmost to get their order complete. When they don't reply, I have no choice but to refund. I enjoy my work. Honestly, I...

Critical Review

"As delivery driver, falsely reported as ‘missing items’ Instacart account being threatened"

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Business is getting threatened due to customers falsely reporting an order as missing or incorrectly delivered, address is huge and theyre claiming that it...

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Alexandra F Drm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Advertising

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Instacart - Advertising
Explore video interviews
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Instacart - Advertising - Image 2
Updated by user Jul 23, 2024

Company fixed the issue and I have been provided with apology. I'm not exactly sure how the problem was resolved but it was.

A short while after posting on pissedconsumer my comment got trolled. A bit suspect. I have a feeling it was from MapleBear Inc. The advertiser I was complaining about.

Because I received an email from possedconsumer that stated instacart did not read my complaint. Thank you Pissedconsumer for your platform because since posting, I have not heard that obnoxious ad one time

Original review Jun 29, 2024
Greetings,
I have been so overwhelmed with obnoxiously loud Instacart commercials on my YouTube that I can't stand it anymore. I click block ad.

I've done it at least 20 times yet the same obnoxious commercial replays over and over. How did you like reading that? Now blast at full volume with an obnoxiously loud song behind it. It's so bad.

It makes me want to cancel my Instacart membership. Your advertiser is a complete jerk and disrespectful to your customers and you seriously need to have a conversation with those people. When your advertiser makes people hate your company, you might want to go elsewhere.
MapleBear Inc.

is the name of the offender. MapleBear Inc. Your advertiser is disgusting, disrespectful and really a bad look for Instacart. How many times do you think I should have to listen to that stupid commercial in a day?

40? Yeah, I really do want to cancel my membership because of MapleBear Inc.'s ad practices.

Your horror show advertiser. If I do that do the ads go away or do I have to cancel YouTube also?
View full review
Pros:
  • Delivery
Cons:
  • Mistakes on deliveries

Preferred solution: Do something about the obnoxious advertising practices on YouTube that drive customers to hate you.

1 comment
Guest

Then cancel and move on with your pathetic life. You will NOT be missed.

Anonymous
map-marker Cleveland, Ohio

Shopper canceled my order because i asked for substitute

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Some of the shoppers are good at their craft, but others dont have a good work ethic and dont use the chat to inform their customers of outages nor do they read the replacement information. Sometimes they deliver the wrong items.

Some will cancel orders if you ask them questions about your order. Some Instacart representatives will place you on hold indefinitely or hang up on you and not call back.

View full review

User's recommendation: Interact to make sure expiration dates are checked and check your order before they leave.

Fred D Ggw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reno, Nevada

New agreement discrepancies before signing

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As with all gig delivery platforms, these companies continue to set up orders negligently with customers in a manner detrimental to the service provider's end and the customer. Just like a pizza place, a person should be compensated by each customer with a minimum $12 delivery fee for any order in a 10-mile radius for pick-up and delivery.

An extra bump of $10 to the driver for every 10 miles over the 10-mile radius. They fail to provide this. Liability for quality control and refrigeration should fall on the platform, primarily due to engagements in obvious negligent lack of disclosure of all required parameters related to potential turnaround times required for food pick-up and delivery time safety to any independent contractor driver before acceptance of any batch. A driver needs to know: 1.

Turnaround time for each and every customer expected and negotiated. 2. Total perishables included in each customer order individually. 3.

That a minimum of $12 will be guaranteed to drivers before other current order compensation structures are calculated for every separate customer order individually, especially when bundled along with a $10 minimum bundle processing fee for the driver in multi-batch bundling when food safety can be realistically maintained and understood by all customers party to multi-batch bundling. These companies fail to disclose to customers that in current multi-batch bundling practices, greater risk for spoilage exists due to increased vulnerability to weather, store outages, and traffic, etc., and that it is recommended that 1 driver per 1 order is best recommended. They engage in false advertising that fails to represent Instacart, for example, as more expensive and a convenience service only, not designed to be a discount service. Recently, Instacart in particular sent out an email demand to all its independent contractors of a new contract without discussion, putting further liability on its drivers who have no say in routing practices, turnaround times negotiated, or perishable quality control in multi-batch bundling, not to mention no intention to provide drivers with additional compensation required for this unfair transfer of liability.

The platforms continue to try to insulate legally from their due liability obligations to both consumer and driver as the order generating and composition entity. We definitely need legislation to fix this. Otherwise, lots of innocent individuals will take the fall for platform negligence practices. Instacart is currently denying shoppers access to discuss modifications to an agreement for service for adequate understanding, with an electronic signature or bump of platform deadline.

I have made every attempt to contact a real person, so I am providing evidence of signing under duress and temporary changes of delivery policy on my end to protect my business exposure. This may result in being forced off the platform.

View full review

User's recommendation: READ THE CONTRACT IN FULL especially in regards to legal liability for lawsuits by a customer in regards to bad mutibatching practices by Instacart.

Jasmine H Yha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Relieved wrong order

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Instacart - Relieved wrong order
Instacart - Relieved wrong order - Image 2
Updated by user Mar 24, 2025

I've chatted with multiple representatives. One of the last one being a chat representatives, which told me he'd process the redelivery just for me to receive an email the next day saying they couldn't.

So I called support, was put on hold for 20 minutes for a supervisor just to be told a supervisor will call me back. Waited hours and nothing so I called again just for the agent to tell me I cannot speak to a supervisor that I have to wait on the outcome of the appeal I submitted which I'm sure will be denied AGAIN

Original review Mar 24, 2025
I placed an order for Kroger delivery from Instacart on Sunday, March 23rd. My Instacart shopper was doing multiple orders at once.

She accidentally switched our orders, and I received a completely different order, none of which I ordered. I took pictures and a screenshot of messages that I sent to the shopper 3 minutes after delivery. I provided both to support, in which they said they'd do a redelivery, just for me to receive an email an hour later saying I'm not eligible for a redelivery or credits.

Attached, you will find a picture of what I received and the screenshot of me messaging the shopper 3 minutes later. I'm contacting the Consumer Protection Agency.
View full review
Loss:
$35
Cons:
  • Crooks theifs poor customer service ignorant shoppers that ignore you

Preferred solution: Deliver product or service ordered

User's recommendation: Use someone else

Erica S Bri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund not recieved

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Instacart - Refund not recieved
Instacart - Refund not recieved - Image 2
Updated by user Apr 29, 2025

Terrible

Original review Apr 26, 2025

I returned an item to the store and provided receipts to Instacart customer service almost 2 weeks ago. I still have not received my refund.

The item was over $200 and went back to the shopper's credit card. I was told by the store the item was purchased from that the shopper used their own credit card and a store gift card, pocketing the difference of what I was charged.

Numerous calls and emails with customer service, and I get the runaround: 'Oh, I escalated this' or 'You'll get an email within 48 hours,' and then no email will be received. Very disappointing.

View full review
Loss:
$232

Preferred solution: Full refund

User's recommendation: Do not use

Airel Vbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Activate shopper card

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Instacart - Activate shopper card

Give assistant tools to transfer customer needs to direct departments

Assistant could not provide help

View full review
Breea Wag
map-marker Southwick, Massachusetts

Activar mi cuenta

Instacart - Activar mi cuenta
Instacart - Activar mi cuenta - Image 2

Ase barios días me desinstalaron mi cuenta y no se duden que por un fraude de cuenta solo quiero recuperar mi cuenta pa trabajar ya que tengo 3 hijos y requiero de mi trabajo

View full review

User's recommendation: Istacar es súper genial Dios bendiga esta plataforma

Anonymous
map-marker Vancouver, British Columbia

As delivery driver, falsely reported as ‘missing items’ Instacart account being threatened

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As delivery driver, falsely reported as ‘missing items’ Instacart account being threatened

Business is getting threatened due to customers falsely reporting an order as missing or incorrectly delivered, address is huge and theyre claiming that it wasnt delivered.

You customers need to stop this garbage!!! Youre the reason why the backbone of the company might fall apart one day.

As your stealing remember this: stealing affects everyone, and YOUR THE ONE RESPONSIBLE FOR THE DOWNFALL OF A GROCERY COMPANY WHO IS TRYING TO HELP YOUR SORRY BUTT

View full review
Rods R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

This company ripped me off for 350

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Instacart - This company ripped me off for 350

I was working for instacart. I went shopping for 75 items and took me damn near all day at the end of it I went to pay for it their card didn't work so after four times of me trying to get this card to work. I wound up paying for it myself so I wouldn't lose the money for a shopping all that time they later told me that it would take 7 to 10 days to even get my money back and now they're not answering me they're not even bothering it pick up the phone or nothing they're not emailing me or nothing they won't reimburse my money nor will they pay me for the work that I did I need I want to be reimbursed j and I want a little bit for pain and suffering for every day that I have to wait this is the worst company in the world

View full review
Loss:
$350

Preferred solution: Full refund

User's recommendation: Save yourself to trouble working for these people they will not pay you and if it comes down to it they will not reimburse you whatsoever they're not for people that are trying to make money they're just trying to rip people off and have you work for free

1 comment
Guest

Don’t instacart in New York the pay’s suck big time!!!they want to pay only 11dollars for one hounded items and two miles it really sucks and it’s not even fair at all. I am not making this *** up!!! I liked instacart in the beginning but now I *** hate it because they don’t even care!!!

Resolved
Jhon B Pxm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Resolved: Mi cuenta m pidió rostro l coloque y a hora n m quiere abrir estoy preocupado

Instacart - Mi cuenta m pidió rostro l coloque y a hora n m quiere abrir estoy preocupado

Buen día, hoy mi cuenta de Instagram me pidió mi rostro. Lo coloqué, ahora no me quiere iniciar sesión.

Necesito solucionar esto, porque necesito trabajar. ¿Me pueden ayudar a solucionar el problema? Tengo a mi hija embarazada y es nuestro sustento.

Quiero y necesito trabajar; me urge. Necesito recuperar mi cuenta lo más pronto posible.

View full review
Kayla T Juh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Really horrible customer service!!

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Instacart - Really horrible customer service!!
Updated by user Mar 16, 2025

Still have not heard a thing from instacart. So I did what I said and found elsewhere to go.

I am now with Doordash and believer me 1000% better than instacart could ever think of being!!! I highly recommend Doordash!!

Original review Mar 12, 2025
I pay for my instacart plus membership monthly, I order from them regularly, I even called just to compliment the drivers that do well. So please tell me why when a driver messed up my order this last time I was told that there was nothing they could do to help me?

I was missing items, My milk was spoiled, and my cantaloupe was so bruised that I could barely get anything out of it that was salvageable. But they don't think that that's enough to have to either replace anything or give it any kind of refund. I'm so very disappointed in them I thought way more and way better of them until this incident. Also they told me that I need to update my settings so that if the driver can't find one of my items that they can replace it.

Okay that's fine, but what about my *** that's missing and I'm still paying for?

Hmm doesn't make a lot of sense no does it? Shame on you instacart shame on you.
View full review
Loss:
$27
Pros:
  • I have no pros
Cons:
  • Dont care about their customers

Preferred solution: Full refund

User's recommendation: Make sure you know what you're getting when you're getting it because if your driver messes up they make sure to let you know that they don't care. Doesn't matter if you're loyal customer or not they don't care if anybody messes up they just take your money.

Victor B Gtz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Instacart delivered the wrong product.

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Instacart delivered the wrong product.
Contains 1 confidential file for company representatives
Updated by user Jan 22, 2025

No calls. No emails. There was 1 email right after I contacted them but they have done nothing since.

Original review updated Jan 22, 2025
I ordered a product that was at a 1000 mg concentration. I paid for that product.

There is an invoice from Instacart for that product that shows I paid for a 1000 mg version of the product. What I received was the product at half the concentration I.e., only 500 mg. When I noted the discrepancy, I immediately contacted Instacart customer service, supplying them with pictures from their advertisement on Google as well as their receipt to me, both clearly showing I ordered and paid for a product of higher concentration. One week later, they have done nothing to rectify the situation.

I know I should have checked them out.

See what Reddit has to say about Instacart. Truly unethical beings.
View full review
Pros:
  • Fast service
Cons:
  • Reluctant to resolve problem
  • Dishonest business practices
Lyzette Xty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mchenry, Illinois

No puedo aplicar a driver

Instacart - No puedo aplicar a driver

Hello, good afternoon, I've been waiting for your answer for months since it seems deactivated and I've never had this application

View full review
Tamara M Epa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Campbell River, British Columbia

Accepted orders are going missing and the 2 specialists today did not help me.

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Hi. I accepted an order today.

It was worth $26. As I was starting my vehicle, it disappeared. I went to the help page and spoke with Specialist Landry. After explaining that orders have been going missing many times lately, he added $5 to my account.

I thanked him, and, indeed, the money was there. I closed the chat and gave him a 5-star review. Suddenly, that $5 was missing from my account. So, I started a new chat with Specialist Monika.

She informed me that I would receive the money tomorrow on my monthly top-up.

However, she didn't say goodbye, and as I was asking something, she left the chat. Please help.

View full review

User's recommendation: I would like to recommend that instacart treat their shoppers better!

Taytum Klw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Bay, Ontario

I think I messed up on a customers order I sincerely apologize I will do better

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I enjoy working for customers. I do my utmost to get their order complete.

When they don't reply, I have no choice but to refund.

I enjoy my work. Honestly, I forget what issues there were, so please accept my apologies.

View full review

User's recommendation: If a customer asks for groceries late in the afternoon and it's a large order and the store is closing in a few short hours that doesn't give enough time to complete the order, I simply need more time. I value the customers

Amber P Bkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waiting for 2 days now for my delivery

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Updated by user Apr 30, 2025

Extremely unhelpful and useless. Everyone I "spoke" with said LITERALLY word for word the exact same thing..

they're just robo scripted. How annoying.

But whatever, lesson learned. Thought grocery delivery would be convenient and stress free, but instacart has proven otherwise...

Updated by user Apr 29, 2025

The chatbot steadily says that a shopper is on my order now, but again its past 8pm going on fay 2 and the store I believe closes at 9, so I am giving is another wasted hour but then going to cancel the order. Will keep you guys posted.

Original review Apr 29, 2025
I am sick of being lied to by their robo scripted customer service . I've been waiting almost 2 days and told THREE times, yeah 3, that a shopper was shopping my order when nobody has even picked up my order.

. BECAUSE they didn't want me to cancel my order. Wtf. Now its been rescheduled AGAIN.

And supposed to be here by 7:55 but its currently 7:48 so again they lied. I am pissed and that is terrible service and this is exactly why I won't pay for instacart plus. The only thing that one of the 4 people I spoke with offered was free delivery on my NEXT order? No thanks.

There won't be a next order. I Am more than frustrated right now and trying real hard to keep it together ,. Hey instacart, if you don't have anyone that wants to come out to my area then PLEASE remove your services and ads from this area!!!

I've used Uber and even DoorDash and had a few issues here and there but instacart has been nothing but lies and bs since I tried them. Unfortunately instacart is the only delivery service available in my rural area, but they are definitely not worth the trouble that comes with attempting to use them.
View full review
Pros:
  • Convenient service when it works
  • Potential to be a good company
Cons:
  • Held same day delivery order for days
  • Worst delivery service service experience ever
  • Useless robo scripted customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Try Uber or something ? Nothing but issues with instacart.

Etienne S Bjf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to reconnect my Insta card

I need someone to help me with my instacart. I want to be in the world.

Can someone open my instacart for me?

View full review

About

Related Companies

FoodStorm

Summary

Instacart is a privately held company which offers grocery delivery services. It was founded by Apoorva Mehta and Max Mullen in 2012. The headquarters is based in San Francisco, California, United States. Instacart serves customers nationwide. The company cooperates with the following stores: Whole Foods Market, BJ's Wholesale Club, Petco, Market Basket, and others. There is an Instacart application for mobile devices with Android and Apple operating systems. It is possible to cancel an order. Cancellation fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use Android Pay and Apple Pay. Order status can be tracked in personal profile on the company website and in mobile applications.

Instacart reviews and complaints

Instacart is ranked 59 out of 449 in Food Delivery category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardAmerican ExpressDiscover

Instacart FAQs

Winnie Murugi
PissedConsumer Reporter

Instacart FAQs

Buyers can create their shopping list on Instacart. This is picked up by a shopper who purchases these items for the buyers. Once the purchase is made, buyers share their approval, and the package is delivered to their doorstep. For any concerns, the Instacart HQ representatives are just a call away.

Instacart works with many retailers such as Albertsons, ALDI, Costco, CVS, and more. You can start by scheduling delivery from 9 AM to midnight. Once you schedule your delivery, the app's algorithm checks the shopper's availability, store service hours, and order type. Once the order is confirmed, the shopper delivers the groceries to your doorstep. If you want to schedule a pickup from the store or selected location, you can do so. For any concerns, contact Instacart hq.

Start the Instacart subscription cancellation process by logging in to your account using the app or website. If you are an existing member, click Account at the bottom of your screen and select Your Membership. Next, head to the Manage your membership under the Instacart+ option, where you can change or cancel your subscription.

Instacart is a publicly traded company, and Apoorva Mehta is its largest shareholder. He also co-founded the company with Max Mullen and Brandon Leonardo.

The average waitlist for Instacart is two to four months. However, this period varies from one application to the other. If you are still waiting to hear from the company, contact the support team by contacting the Instacart headquarters.

To deactivate your Instacart account, head to the Privacy Management Portal in your Instacart Shopper app. Click on the Account button on the bottom right and select Profile. Next, click on Delete Account. After this, you will receive an email in which you have to choose Confirm. This must be done within seven days, or you must start the Instacart account deletion process again.

You have to be at least 18 years old or older to be able to work for Instacart.

To apply to shop and earn, you must sign up and create an account on the official website. You must be 18+, eligible to work in the US and have access to a delivery vehicle. Then, take your driver's license photo and enter your bank account details to get paid. Wait for the account to get approved. If you are still awaiting a response, contact the company's representatives at the Instacart corporate office.

Instacart was founded in June 2012. The Instacart headquarters address is 50 Beale Street, San Francisco, California, US.

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