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Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
The shopper saw a request for 1lb of ground beef. He took it upon himself to try to get 4 lbs. I saw it pop up in the app so contacted him immediately and he said he removed it. I verified both via chat and in person that the charge was removed. I go to check my...
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1.4
I didn't like
  • Overcharge from original price
  • Frozen food was warm when delivered
  • Eggs had obviously been dropped
#1246077
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I did NOT sign up for a Membership Express and was charged $149.00. When I saw this on my bank account I tried to reach Instacart. No luck there. There is no way to reach CUSTOMER SERVICE. The website is so buggy that it is impossible to navigate. When I tried to send...
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Anonymous
Nancy Ferguson

The exact same thing happend to me!I was charged $149.00 membership that I did not ask for and I can not get in touch with anyone. Phones are. Customer care phone # Goes to a ...

Anonymous
Chicago43

Same thing happen to be me. I checked my bank account and found that Instacart took 149.00 For an Annual fee that I never agreed To. I call them and they refunded my money bac...

1.0
I liked
  • Having groceries delivered
I didn't like
  • Poor quality
  • Fraudulent charge for membership i did not authorize
  • Totally disinterested customer service
#1184538
Reply to reviews
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
I purchased 17 items for my son’s birthday and wanted it delivered the next day. I had enclosed a note requesting a gift box or bag. Once the shopper started gathering the items I started receiving texts that items were out of stock and were being replaced by the...
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Anonymous
Drew

In order to get something extra that you do not see in the InstaCart app you need to make a special request for that. How many times shoppers don’t get notes until after they’...

2.5
#1128676
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Instacart - They do not care about. Their "independent contractors"
Lets start by saying I have been working for this company for 6 months now. When i started i thought this was genius! I loved it, it became my life! I was telling everyone about it. I was looking at this for the longterm.They are the worst, its really too much to write...
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Anonymous
LT

Omg u and I have the exact same problem!! We should all get together and begin a lawsuit for our promised pay we NEVER received. They almost got me evicted twice for not being...

Anonymous
Davue

I just want to say don’t feel bad, I am just getting emails now responded to that were marked urgent over eight weeks ago. Horrible and poor customer service for independent c...

1.0
#1101137
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They never send me a reminder as promised before taking my money for subscription, I told them I didn't want it prior to 14 days. They took the money out of my account when I took my card off the website and cancelled. There is apparently no recourse for elderly senior...
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1.0
#1243295
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This is the second time I ordered groceries and Whole Foods Market has taken to use an instacart as their go-to delivery which I wish they had never done the system and the staff sucks the last instacart problem I had the delivery guy ask the doorman for a cart because...
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Anonymous
Anonymous

NEVER USE INSTACART, THEY TOOK OUT MORE OUT OF MY ACCOUNT, MY ORDER WAS FOR 137 AND THEY PULLED 160. NO WHERE DID THEY SAY THIS UNTIL MY ACCOUNT WAS CHARGED. WHEN I CALLED THE...

Anonymous
Susan

I will never use this service. Yes, many of this younger generation are plain lazy. You think you are all so busy. When are you planning your online grocery list? While you ar...

1.0
#1164341
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Summary: (1) Order will most likely be wrong; (2) Customer Services sucks and they don't care - take your money and run! … I decided to give this a try when BJs Wholesale Club was offering one time free delivery… The two items I needed most, of course, never made it to...
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1.0
I didn't like
  • Customer service sucks
  • Charged me for groceries i did not receive
#1263662
Reply to reviews
Order groceries online from instacart. When they delivered the groceries they left the receipt in the bag my total for the groceries was a hundred and $115.99 they tried to tell me that there is an in-store and online fee at the grocery store charges I spoke with the...
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1.0
#1252863
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I placed an order. Got a confirmation but couldn't print it (not PDF). Told that was because the order might change when the shopping was done. Every order I've placed on line I was able to print except Instacart. On the day of delivery I got 2 texts saying that they...
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1.6
I didn't like
  • Entire experience
#1245003
Reply to reviews

Contact Instacart

Mailing Address:
Instacart
50 Beale St. Suite 600 94105
San Francisco, California 94105
United States
Phone:
(888) 246-7822
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I have used this service twice. They both charged a 10% service fee, which I assumed would be tip for driver. I actually added the 10% tip both times. Then today, I looked at my receipt, it shows 10% twice, once for service and once for tip. So, I checked my first...
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3.3
I liked
  • People that shopped and delivered my items
I didn't like
  • Tricky or hidden service fee
#1095874
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