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I did NOT sign up for a Membership Express and was charged $149.00. When I saw this on my bank account I tried to reach Instacart. No luck there. There is no way to reach CUSTOMER SERVICE. The website is so buggy that it is impossible to navigate. When I tried to send...
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Anonymous
Anonymous

The same happened to me. They took $112 from my account. Absolute scam.

Anonymous
janice

they took money out of my account and i never clicked on it for membership

1.0
I liked
  • Having groceries delivered
I didn't like
  • Fraudulent charge for membership i did not authorize
  • Poor quality
  • Totally disinterested customer service
#1184538
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I thought Instacart was going to be great but they’ve left me very unhappy. I awoke this morning to a $149 charge on my account for Instacart Express. I NEVER agreed to this charge. Instacart does horrible business. I never consented to this charge. Had I not gotten...
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Anonymous
Ryan Dilla

Woke up to the same $149 charge. I called customer service for a refund. I was told that I would be refunded in three to ten days. Horrible company!

Anonymous
Patty

Same thing happened to me! Thank you for taking the time to post this as I would have wondered longer what in the heck this charge on my card was for. I emailed them and will ...

1.5
#1247713
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Instacart - Obvious Overcharges
Instacart - Obvious Overcharges
Instacart - Obvious Overcharges
Instacart - Obvious Overcharges
I was charged $26 for a $6 pack of chicken. Not only that, I was overcharged for flowers, soup, and who knows what else! I've been a long time client of this service, but until the obvious overcharge, I never questioned the prices. When I confronted them, they told me...
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Anonymous
Izzy456

How are you not seeing you were charged for over 4lbs at $6.09? That's where your cost is. Smh. Read better next time.

h.kitchener
h.kitchener

It seems like just about every large retailer is attempting to find another way to scam people. It is amazing how many people never look at what price is being scanned in the ...

1.5
I liked
  • Having groceries delivered
I didn't like
  • Being overcharged
#1353670
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Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
The shopper saw a request for 1lb of ground beef. He took it upon himself to try to get 4 lbs. I saw it pop up in the app so contacted him immediately and he said he removed it. I verified both via chat and in person that the charge was removed. I go to check my...
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1.4
I didn't like
  • Frozen food was warm when delivered
  • Eggs had obviously been dropped
  • Overcharge from original price
#1246077
Reply to reviews
Please anyone who has used instacart cancel your debit or credit card that you use with them this company is complete credit card fraud they mark your groceries up 30 to 40% then they charge you $150 for a yearly membership that you never signed up for please tell all...
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Anonymous
Verenize Torrez

They did the same to me!!!!

Anonymous
Christyn1007

It isnt a scam at all. I work for instacart and the fees they charge ARE listed. Albeit in fine print, but you definitely need to make sure you read EVERYTHING before agreeing...

1.1
#1346153
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I ordered groceries to be delivered to my Walt Disney World resort a few days prior to my arrival and chose my delivery window. I ordered from Publix through instacart as well as BJ's. I chose my pick up window to be 10am-11am. I arrived at the resort about 11am and...
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#1370551
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Instacart - Caveat Emptor
Instacart - Caveat Emptor
I got a full packer brisket delivered from Costco. The delivery agent was polite and friendly. After he left I checked the receipt and noticed that I had been charged more for my item than I should have been. I called Instacart customer service and explained the...
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Anonymous
Anonymous

I used to work for this company please stay away from them do not use this company they are thieves who commit credit card fraud this company has had countless lawsuits agains...

4.8
#1368457
Reply to reviews
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
I purchased 17 items for my son’s birthday and wanted it delivered the next day. I had enclosed a note requesting a gift box or bag. Once the shopper started gathering the items I started receiving texts that items were out of stock and were being replaced by the...
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Anonymous
Ally

I used this service about 4 times due to illness. I see they say prices are higher than in store to cover cost of the business but I didn’t realize how much higher until I was...

Anonymous
Drew

In order to get something extra that you do not see in the InstaCart app you need to make a special request for that. How many times shoppers don’t get notes until after they’...

2.5
#1128676
Reply to reviews
Up until Tuesday this week, I was always able to waive the service fee and then would give my delivery person 18% tip because they deserved it. No we can no longer waive which means the delivery person will no longer get as much money. The standard service fee is...
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Anonymous
Judi Grace

Use PeaPod, for they are honest and have great sales. I have used them for over 21 years, but lately, they have dropped products that I like, that I know Jewel has in the stor...

Anonymous
Anonymous

I’m a full service driver for Instacart I had customers tell me they left me a good tip on the app but when the delivery is complete and they allow us to see what we made for ...

#1242470
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Contact Instacart

Mailing Address:
Instacart
50 Beale St. Suite 600 94105
San Francisco, California 94105
United States
Phone:
(888) 246-7822
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Instacart - False advertisement

Instacart - False advertisement
Instacart - False advertisement
The advertised they will give you free delivery snd $20 on your first order but i put in the promocode and it said this code has been used. When i called they claimed that I do have the promo but i need to spend a total of $35 and that i can use it on my next order but it clearly stated use on your first order. They said I’m sorry but You can add to your order or you can use it next time.
3.9
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1372782
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