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I did NOT sign up for a Membership Express and was charged $149.00. When I saw this on my bank account I tried to reach Instacart. No luck there. There is no way to reach CUSTOMER SERVICE. The website is so buggy that it is impossible to navigate. When I tried to send...
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Anonymous
Anonymous

This just happened to me today as well. i spoke wiht someone earlier about cancellign this too.

Anonymous
Anonymous

The same happened to me. They took $112 from my account. Absolute scam.

1.0
I liked
  • Having groceries delivered
I didn't like
  • Fraudulent charge for membership i did not authorize
  • Poor quality
  • Totally disinterested customer service
#1184538
Reply to reviews
I thought Instacart was going to be great but they’ve left me very unhappy. I awoke this morning to a $149 charge on my account for Instacart Express. I NEVER agreed to this charge. Instacart does horrible business. I never consented to this charge. Had I not gotten...
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Anonymous
Galia Schwarz

The same thing happened to me! The charged me for $149 on Oct 23rd, I realized this only now and they do not agree to refund me.

Anonymous
Anonymous

Same thing happened to me. I disputed it with my bank. I can’t believe they would just do this. The lady in customer service said herself that she doesn’t understand why the r...

1.5
#1247713
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My name is Ray and I am on disability trying to make a few extra dollars to supplement my disability income. After paying my bills I have $97 in cash benefits and $192 in food benefits a month to survive on. I am more mentally disabled than physically. Recently I have...
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1.0
I didn't like
  • No sensitivity training for disabled people
  • Anything about my experience
  • Will not call back
#1388944
Reply to reviews
Resolved
Instacart - Obvious Overcharges
Instacart - Obvious Overcharges
Instacart - Obvious Overcharges
Instacart - Obvious Overcharges
I was charged $26 for a $6 pack of chicken. Not only that, I was overcharged for flowers, soup, and who knows what else! I've been a long time client of this service, but until the obvious overcharge, I never questioned the prices. When I confronted them, they told me...
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Anonymous
Izzy456

How are you not seeing you were charged for over 4lbs at $6.09? That's where your cost is. Smh. Read better next time.

h.kitchener
h.kitchener

It seems like just about every large retailer is attempting to find another way to scam people. It is amazing how many people never look at what price is being scanned in the ...

1.5
I liked
  • Having groceries delivered
I didn't like
  • Being overcharged
#1353670
Reply to reviews
Resolved
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
The shopper saw a request for 1lb of ground beef. He took it upon himself to try to get 4 lbs. I saw it pop up in the app so contacted him immediately and he said he removed it. I verified both via chat and in person that the charge was removed. I go to check my...
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Anonymous
Mike

OMG instacart insta *** I was supposed to have my food delivered between 2 and 3 pm I just get a text from instacart saying the shopper is running behind and that it will poss...

1.4
I didn't like
  • Eggs had obviously been dropped
  • Frozen food was warm when delivered
  • Tricky or hidden service fee
#1246077
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Up until Tuesday this week, I was always able to waive the service fee and then would give my delivery person 18% tip because they deserved it. No we can no longer waive which means the delivery person will no longer get as much money. The standard service fee is...
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Anonymous
Judi Grace

Use PeaPod, for they are honest and have great sales. I have used them for over 21 years, but lately, they have dropped products that I like, that I know Jewel has in the stor...

Anonymous
Anonymous

I’m a full service driver for Instacart I had customers tell me they left me a good tip on the app but when the delivery is complete and they allow us to see what we made for ...

#1242470
Reply to reviews
First let me say instacart was great about resolving the issue. I placed an order for $51.11 and followed as the driver had shopped/driven for delivery as I had to change my daughters diaper I knew they would be near because delivery was set for 4:15pm. At 4:00 I...
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Anonymous
Anonymous

No way would I let someone else do my shopping unless I was blind, incapacitated, or hopelessly clumsy.

#1443367
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Show

Instacart - Worst experience will never use them again

Order was suppose to be delivered and driver called and left a message that she could find my street. Called immediately back (like 4 times) and there was no answer. I then received a text/email notification the the shopper was delayed and that the order would be delivered in 45 minutes. 60 minutes goes by. No call. No email. No text. I called the customer service number and they said my order is canceled. They will refund my money within 24-48 hours. Umm my Christmas meal with my family is coming and your holding my money.......... Worst experience ever. They DID nothing to make this right. They were cold, uncaring and did not one single thing to rectify their mistake.
1.0
Details
Customer service
Reliability
Staff
#1429737
Reply to reviews

I ordered groceries to be delivered to my Walt Disney World resort a few days prior to my arrival and chose my delivery window. I ordered from Publix through instacart as well as BJ's. I chose my pick up window to be 10am-11am. I arrived at the resort about 11am and...
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#1370551
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Contact Instacart

Mailing Address:
Instacart
50 Beale St. Suite 600 94105
San Francisco, California 94105
United States
Phone:
(888) 246-7822
More
Please anyone who has used instacart cancel your debit or credit card that you use with them this company is complete credit card fraud they mark your groceries up 30 to 40% then they charge you $150 for a yearly membership that you never signed up for please tell all...
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Anonymous
Verenize Torrez

They did the same to me!!!!

Anonymous
Christyn1007

It isnt a scam at all. I work for instacart and the fees they charge ARE listed. Albeit in fine print, but you definitely need to make sure you read EVERYTHING before agreeing...

1.1
#1346153
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