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I did NOT sign up for a Membership Express and was charged $149.00. When I saw this on my bank account I tried to reach Instacart. No luck there. There is no way to reach CUSTOMER SERVICE. The website is so buggy that it is impossible to navigate. When I tried to send...
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Anonymous
Mrs. Wimpress

$149 was charged to my debit card without my approval or verification. Thankfully my bank recognized this as fraud so I'm square there but I had to cancel the card which means...

Anonymous
Anonymous

Same thing happened to me 2 times: they charged my credit card 2 times and I could not get in touch with anyone: total scam, terrible company!

1.0
I liked
  • Having groceries delivered
I didn't like
  • Totally disinterested customer service
  • Poor quality
  • Fraudulent charge for membership i did not authorize
#1184538
Reply to reviews
I thought Instacart was going to be great but they’ve left me very unhappy. I awoke this morning to a $149 charge on my account for Instacart Express. I NEVER agreed to this charge. Instacart does horrible business. I never consented to this charge. Had I not gotten...
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Anonymous
Nalessi928

Same here, woke up today to an unauthorized charge of $149Not cool

Anonymous
Estella 555

Same thing happened to me without getting a membership.

1.5
#1247713
Reply to reviews
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
Instacart - Charged almost $70 for $33.31 of groceries
The shopper saw a request for 1lb of ground beef. He took it upon himself to try to get 4 lbs. I saw it pop up in the app so contacted him immediately and he said he removed it. I verified both via chat and in person that the charge was removed. I go to check my...
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1.4
I didn't like
  • Shopper lied
  • Frozen food was warm when delivered
  • Overcharge from original price
#1246077
Reply to reviews
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
Instacart - Don’t waste your time. Use a different service
I purchased 17 items for my son’s birthday and wanted it delivered the next day. I had enclosed a note requesting a gift box or bag. Once the shopper started gathering the items I started receiving texts that items were out of stock and were being replaced by the...
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Anonymous
Drew

In order to get something extra that you do not see in the InstaCart app you need to make a special request for that. How many times shoppers don’t get notes until after they’...

2.5
#1128676
Reply to reviews
Good Evening Instacart Management, Sending a copy of this email to CEO of Stater Brothers and Sprouts next. This can't happen again to other customers. This type of craziness can't be tolerated. Especially if it's sold as a "service". A service is only good if the...
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1.3
#1315049
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Up until Tuesday this week, I was always able to waive the service fee and then would give my delivery person 18% tip because they deserved it. No we can no longer waive which means the delivery person will no longer get as much money. The standard service fee is...
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Anonymous
Judi Grace

Use PeaPod, for they are honest and have great sales. I have used them for over 21 years, but lately, they have dropped products that I like, that I know Jewel has in the stor...

Anonymous
Anonymous

I’m a full service driver for Instacart I had customers tell me they left me a good tip on the app but when the delivery is complete and they allow us to see what we made for ...

#1242470
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Show

Instacart - Application issues

Instacart - Application issues
Instacart - Application issues
Instacart - Application issues
Instacart - Application issues
Shopper application issues. Keep receiving error messages that number is in use already, then no number is found. See attachments
#1270916
Reply to reviews
If you have been charged for this membership for $149 without your authorization, you can go to their "Terms" page (https://www.instacart.com/terms) and on there is a section for Instacart Express and a link. Press on the link (Express) and it will take you to another...
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#1299561
Reply to reviews
Yesterday was my first time using Instacart. I have pneumonia and we were out of everything and the 1st delivery is "free" so why not try it? Let me say that the shopper/delivery person was great. I received all items in good condition, I was notified of substitutes...
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Anonymous
Shopper

Are you stupid? Beware a company that attempts to turn a profit. So what you are saying is it cost u ONLY $13 to have someone leave their house, drive THEIR car, pick out YOUR...

2.5
I liked
  • Shopper
  • Having groceries delivered
  • Condition and quality of items selected
I didn't like
  • Secret upcharge on each item in addition to service charge
#1317450
Reply to reviews

Contact Instacart

Mailing Address:
Instacart
50 Beale St. Suite 600 94105
San Francisco, California 94105
United States
Phone:
(888) 246-7822
More
They never send me a reminder as promised before taking my money for subscription, I told them I didn't want it prior to 14 days. They took the money out of my account when I took my card off the website and cancelled. There is apparently no recourse for elderly senior...
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Anonymous
Judi grace

I am 75 and I was treated the same way, but I do. It get angry, but I do get even.Do not use them, or let them have your debit or credit card, or they will use it like their p...

1.0
#1243295
Reply to reviews