Instacart
Reviews and Complaints

I am contacting you through this email because I am having an issue that I can not get help with and NOBODY seems to be able to connect me to the correct person or department to solve the issue. PLEASE FORWARD THIS EMAIL TO THE CORRECT DEPARTMENT SO I CAN GET HELP!!!

This has gone on for a week in circles with no help and I find it really had to believe that your company has such inept people working in it that someone can not connect me to the right person.
ISSUE:
I am trying to sign up as a full service shopper/delivery person for instacart, I signed up online. short form, by entering my name. email address and phone number and clicking submit. Then I scanned the qr code and downloaded the app.

The app had a login button. I clicked said log in button. It told me to input my phone number. I did.

I then clicked send. The app sent me a verification code. I input said verification code, and it told me that the "phone number or password is incorrect". Everything is absolutely correct.
THERE IS NOWHERE TO CONTACT CUSTOMER SUPPORT without getting past that login screen.
I contacted customer support through the regular support as if I was a consumer placing an order.

THAT customer support told me that they can not help me and that I needed to open the app and click the (?) icon or the headset icon in the upper left or right corner. THERE ISN"T ONE. I sent the rep screen shots showing that there is not either icon on any of the screens I can access and her answer is "well, I don't know what to tell you. that is how it is done.

we can't help you here".
Then, just to make sure that it was not a problem with the email or phone number because I initially used my google voice number, I created a different account, with my regular phone number and a different email address and I got exactly the same result.
I even contacted your customer service people at the phone number for senior help and THEY could not even provide a phone number, email address, or even the corporate address for me to send a letter snail mail to resolve this issue!!! What kind of company has customer support that doesn't provide contact information when something is NOT working like it should be working???

This is flat out ridiculous.
I would like to finish the process of setting up my account to be a full service shopper. PLEASE FORWARD THIS TO THE APPROPRIATE HELP SERVICE AND HAVE THEM GET IN TOUCH WITH ME.

I placed only two orders with Instacart when my account ended up flagged The first order the driver got into an accident and my items that were to be in the fridge were out of the fridge for about three or more hours The second driver didnt make a real attempt to deliver, just one call and nothing more Finally, they asked me to fill out a form where instead of giving me back my money they placed a random order to my home I had already placed the order the same day as the issue happened as it was an emergency Now why would a company not contact the customer??? Why order a random order to the customer without knowing if they are home Its gets worse They cancel the random order and asked me to fill out the form again once again instead of giving me my money back Its now been about two or more weeks with them just giving me the runaround and now they claim they dont see any of the forms when they sent out a random replacement order and they just dont see the second form So now I will have to fill out a third but this time Ill be taking a screenshot because they lie like crazy to keep customers money I will never use this company ever again unless its a extremely serious situation and even then Id rather take other steps before hand Absolutely horrible customer service and a company as a whole as they dont train their drivers nor hold anyone else but the customer accountable I wont even work for them anymore as if this is the way they treat customers I want no parts in it. Like train your drivers or have a talk with them on what they should be doing SMH Even Uber aint this bad

I am on a trial basis with Instacart. This is my second order.

I left specific delivery instructions with the order that I placed on Dec. 4 for grogeries from Wegmans on Peach Street in Erie, PA. Those instructions were very important. My husband is 76 and recovering from a stroke.

He has to use a cane for stability right now. I am 75 and have stress fractures in both feet. I can't get boots on. Right now Erie has about 3 feet of snow.

There is a path to our back door, and I left instructions to go through the driveway, up 2 steps, and to follow the walkway in order to leave the groceries at our BACK door. Your shopper left everything at our front door instead. This has caused us a huge problem. My husband tried to get the packages, but could only carry one at a time because he needs his cane.

He had to navigate a driveway entrance that had been recently plowed in, an icy street, and an icy front entrance. We couldnt open our front door because it is frozen shut. After his first attempt, I tried a chat with Instacart to see if you could send someone to get our groceries to the back door. First the chat person seemed to accuse me of not making my instructions clear enough.

They were clear and succinct and to be any clearer i would have had to draw a map. Your shopper just blew them off. I was unaware that she was arriving because my husband misplaced the mobile phone (we only have one), and when found it was in desperate need of a recharge. In the mean time, i kept checking the back door to see if my order was delivered.

I was on a chat for almost 2 hours with no satisfactory resolutions, just apologies. I had no one else to call by that time because it was too late. Because I was afraid that my groceries would freeze, I tried some local resources, finally calling the Erie police. Thankfully, they responded very nicely after explaining our predicament and sent someone to help us.

Its utterly ridiculous that Instacart is unable to send another shopper to a house in order to rectify a delivery problem. Normally I do my own shopping, but because we are in a snow disaster situation, we havent moved our car since Thanksgiving day. Thats why I started the 2 week trial with Instacart. If that's how you define customer service, you need to reexamine your mission.

You are a service business that doesn't always seem to know how to provide service. If I didnt need your help, I never would have signed on.

If you can't rectify a delivery problem, then you need to reevaluate your processes. I will not recommend your "delivery" service to anyone that I know, thats for sure.

I have spoken with Cust Service four times since DEC.4 2024, and each time I am promised that I will receive a call from some senior supervisor to whom my issue was escalated.
Nothing. Nothing.

Nothing. Nothing. I pay an annual fee outright every year since 2017, and at present I have been denied access to my account without explanation, and despite having sent requested documentation substantiating my identity...which itself is VERY ODD, considering I have had a membership fully paid up in advance every year since 2017.
Who the *** do they think I am at this point? My next stop is the attorney general consumer affairs office in DC.

I have also just finished my compliant which will be filed with the FTC by the end of the week.

Instacart has wasted my time, denied me service, and most importantly, has breached their contract with me.
Good luck Instacart...you will need it at this point!
Jeffrey P. Rockett, Esq.

I have countless times placed orders with this bogus business...and 15+ times I've not gotten my order. They cancel without consent.

They change the delivery window time even if pay extra for it. They don't fix the issues only try and bribe people with a bs credit that does absolutely nothing!

I just now placed an order and it sits in limbo as usual. No one "claiming" it. And they just keep cycling through and canceling or postponing.

No one wants to work anymore ?, then don't hire lazy people.

Don't have a company that cannot provide its sole purpose which is providing food and such to consumers.

There were times I was solely reliant on this service and had to go without because they just do not care about their customers at all!!!

When you call they're rude and don't bother to even speak English. They do nothing much like the shoppers apparently.

Worst company ever its a joke of a company.

I just created a new account to work encouragedly, and everything was okay. I was waiting for a new car to perform, and once I got the car just the same day, my account was deactivated.

I was wondering why, and it says I have a couple of accounts on the platform, but before, I was a shopper like five years ago. The issue is that I had that account, and I went to the Dominican Republic on vacation and stayed there for four years. Then I forgot all the info to log in; I lost it all. So please, what I am requesting is if there is any form I can use to ACTIVATE my newly created and deactivated account back to work because I want to work.

I need to work.

I know how to WORK this job well, and I want it. Please, I will be waiting for a response regarding this.