Instacart
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milwaukee, Wisconsin
Had illegal purchases on my credit...
- - Unauthorized Instacart charges on card ending 9756 from March 16–29 totaling $300; police and credit card reports filed, follow-up requested.
Had illegal purchases on my credit card. Purchases made to instacart.
March 16th- march-29 totaling to almost three hundred dollars. Trying to get this matter resolved. Sent dates and time to your investigative team. Please follow up and let me know results Carl Rhodes 414-813-**** card ending in 9756 expiration date 10/31/30.
Made report to credit card company in police.
Please help me to follow up and resolve this issue. Carl Rhodes you're cooperation is greatly appreciated thank you.
Blocked me out of Account
Account was closed. Never asked.
Tried to resolve for months. I have over $200.00 of credits to use on the account. No help, zero resolution, no activation of the account, and used on a daily basis.
For none to be able to or try to help, I'm still mad about my money. I no longer use the app due to the poorest service, and I was robbed.
- Pick up options
- Poor customer service from corprate headquaters
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Live Oak, Florida
No customer service available to help
No one answered phone n website just buffered ended up waiting 3 hrs at Publix for order instacart no help at
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMi nombre es Reinier el motivo por el...
Mi nombre es Reinier. El motivo por el cual estoy escribiendo es porque hace mucho tiempo me creé una cuenta y todavía no me dan respuesta.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund for missing item
Nothing told me to call another number. I've also written and told them I mean that's $30 for a ham that said it was replaced with another ham. I must be invisible.
- Convenient
- Finding products in stock
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have for 2 months tried to delete my...
- - Tried for 2 months to delete their Instacart account without success.
- - Moved to another province; Instacart makes account deletion impossible.
I have for 2 months tried to delete my account to no avail. Ive been going in circles and achieving nothing.
I have moved.to another Privince and Instacart makes it impossible.to delete my account. HELP
Thank you
User's recommendation: They make it hard to get out of their claws but all good when you register. Frustrating at the most. I'll never use them again no recommendations. Grrr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johnston, Rhode Island
Resolved: My account has been deactivated
When applied for account I tried to put my personal email but I couldnt , I see instercart see me I use wrong email
Fort Worth, Texas
Fraud
I've had two charges to my card in the last week I am thankful enough that I lock my car due to this problem whether it be from you or someone else
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Lack of communication
- - On a waiting list for over 2 years to become an Instacart delivery driver.
- - They would love to work on Instacart, but openings for new people are rare.
I have been on the waiting list for over 2 years to become a delivery person for Instacart, and I've yet to hear anything, which is crazy because ordering off Instacart often, it doesn't seem there is nearly enough. I would love to try working on this platform, but it seems they never open up to add new people.
Preferred solution: Become a delivery person
User's recommendation: Be prepared for waitlisting
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Resolved: Re instate membership
Problem was resolved. I would like to reinstate my Instacart account.
Thank you. Being that I am disabled, I can continue to do my shopping.
- Have to wait for someone to do shopping being i amor disabled
Preferred solution: Membership reinstated
User's recommendation: Problem was resolver would like membership reistade please thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ilion, New York
I took advantage of a free offer at...
- - Free offer at Hannaford's in Herkimer, N.Y.
- - Card was charged $107.17 for a membership I didn't sign up for, and I want a refund to the same account.
I took advantage of a free offer at Hannaford's in Herkimer, N.Y. Now they used my card numbers to charge me $107.17 for a membership, which I didn't sign up for.
I want the money back. Redeposit in the same account!
- Non
- Wrong items
- Late and unwanted membership fees
Preferred solution: Full refund
User's recommendation: Stay away from instacart!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Check on order
I'm waiting to see if my money is refunded or not. I was told it would take up to 10 days. My only gripe would be that it takes to long to get a refund and better id should have been asked for.
I recently received a gift card from my nephew for $50. I used it for $15.
When I tried to use it again, my balance was showing a purchase for $29.03, which I did not make. I have filled out a claim with the company and am awaiting a decision.
Meanwhile, I'm out $29.03 that I could be using. I don't understand why you need that much time to reimburse me.
User's recommendation: Watch your card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lanham, Maryland
My order of February 28, 2026
Dear Instacart,
I ordered various things from Instacart on the early morning of February 28, including 2 packs (6 bottles/pack) of Cole water. I got everything within an hour, thank you. However, the 2 packs of Cole water were not delivered.
I paid $17.88 for the two packs, but those were not delivered. I can provide the list of items which were to be delivered, but the Cole water was not among those. I request immediate delivery since I paid for them.
If I do not get them, what I paid for, I will never use Instacart anymore.
The order was from Safeway. I appreciate the fast delivery, but I do not appreciate that not everything was ordered.
I can provide the name of the driver if necessary.
Thank you,
Judit Pap
6622 Lake Park Dr, Apt 103
Greenbelt, MD 20770
301-886-****
- Depending on the driver
- Sometimes you do not get what you ordered
Preferred solution: Full refund
User's recommendation: Ask the driver to call you or send a text message about his progress. I have a worse story than the above one, when there is a picture of the ordered items in front of my door but nothing was delivered or it was to the wrong address. Theonly way is to ask for a call or at least knocking the door. I got what I wanted for the 3rd order. It is bad, really bad and I am not a bank to lend money if I get the cost back at all. Use Ubereats instead of Instacart.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot able to resolve my issue
Still trying to get my issue resolved. They need resent i.d information. Please allow me to reset my account information
Wilmington, Delaware
Order taking too long no contact
- - No real person to talk to; long hold times.
- - The app went down and I wasn't notified.
- - I canceled and reordered, delaying delivery.
It was the most unhelpful experience I have ever had. No real person to talk to.
Stayed on hold forever. App went down, wasn't notified, and I had to cancel the order and reorder. Now it will be late when it gets to my house.
I'm very disappointed with Instacart. I have been a customer for a long time, and I thought I would get more help.
Preferred solution: Full refund
User's recommendation: Have a back up plan and patience
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I was called to come pick my package in an office instead of my package to be delivered to me I was called with this number 0811964****