Not resolved
3.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
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I have used this service twice. They both charged a 10% service fee, which I assumed would be tip for driver.

I actually added the 10% tip both times. Then today, I looked at my receipt, it shows 10% twice, once for service and once for tip. So, I checked my first Instacart only to find one service fee and the wonderful shopper that I did approve a tip does not have one on my receipt. Not sure what's going on, but it seems that the shoppers/delivery people should get the 10% every time, for their service and for their tip.

I don't want to pay a "surcharge" of 10% to Instacart upper management. Can I get that back?

Product or Service Mentioned: Instacart Delivery Service.

Reason of review: Pricing issue.

Monetary Loss: $8.

Preferred solution: Don't charge me a service fee for yourselves, give it to the shoppers/drivers.

I liked: People that shopped and delivered my items.

I didn't like: Tricky or hidden service fee.

Company wrote 0 private or public responses to the review from Sep 02, 2017.
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