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2 comments

I was hopeful, and ordered groceries to be delivered. I got text messages saying that the shopper is putting together the grocery order.

The delivery window for the groceries came and went, and no groceries were delivered. 2 hours after that, I cancelled the grocery order because there was still no delivery (also, no new estimated time for delivery).

However, I still had to pay the cancellation fee, which is unfair because I cancelled due to the groceries not being delivered 2 hours after the agreed upon time. The whole Instacart experience was very negative, and I hope they go out of business and are replaced by a better service.

Reason of review: Return, Exchange or Cancellation Policy.

Instacart Cons: Being charged for food not delivered.

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Guest

Ppl actually rely on this job as a source of income. Why would you wish them to be without a job. I understand you're upset but maybe you should get your own groceries next time.

Guest
reply icon Replying to comment of Guest-1502267

Then they would still be out of a job

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